School Health- Patient Access Representative

Nationwide-Children; Columbus (OH); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Benefits eligible

Job summary

Nationwide-Children is seeking a Part-time Patient Access Representative to greet and register patients, answer calls, and schedule appointments. The role supports School Based teams and coordinates with clinical staff to ensure smooth patient flow and accurate data entry.

The position requires a High School Diploma or equivalent (Associate's degree preferred) and CPR certification may be required. Prior healthcare experience and strong computer skills are highly valued for this role.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree preferred.
• CPR certification may be required.
• One year of health care experience preferred.
• Excellent customer service and organizational skills.

Responsibilities

• Greet and register patients in registration areas.
• Answer telephone calls and assist with scheduling appointments.
• Schedule appointments and manage the main scheduling line.
• Pull and file medical charts as needed and maintain accurate records.
• Obtain accurate demographic, insurance, and physician information during registration.
• Ensure insurance pre-certification and physician referral requirements are met and communicated to patients.

Skills

Customer service

Administrative skills

Computer skills

Scheduling

Healthcare experience

Education

High School Diploma or equivalent

Associate's Degree

CPR certification

Job description

Overview:Parttime, benefits eligible roleThis position will work 5 days during the school year and will be off over summer break. Hours are day shift M-F between 7:30-4:30 based on school location and hours.This position will work with our School Based Roving Vaccine and Primary Care teams, assisting with patient registration and check-in, appointment scheduling and assistance in answering our main scheduling line.Job Description Summary:The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.Job Description:Essential Functions:Provides excellent customer service to patients and families by applying best practices and standard operating procedures.Interviews and registers patients in registration areas that report up through Patient Access.Obtains accurate demographic, insurance, and physician information on registrations.Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.Assists in the shadowing/precepting of new employees.Education Requirement:High School Diploma or equivalent, required.Associate's Degree, preferred.Licensure Requirement:(not specified)Certifications:CPR certification (based on position and as determined by manager).Skills:Demonstrated computer skills required with the ability to navigate most current technology systems.Strong administrative skills.Excellent customer service and organizational skills.Experience:One year of health care experience, preferred.Physical Requirements:OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Bend/twist, Patient EquipmentCONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, WalkingAdditional Physical Requirements performed but not listed above:Ability to multi-task within a stressful environment."The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"