Patient Access Representative - Full Time - Varies

OakBend Medical Center; Richmond (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

OakBend Medical Center in Richmond, Texas seeks a Central Patient Access Representative to greet patients, set the service standard, and act as the first point of contact.

You will handle registrations, verify benefits, determine patient payments, coordinate insurance clearance, and support bed control and admissions processes. The role emphasizes strong communication, accuracy, and teamwork within the Main Admission Department to ensure smooth hospital operations.

Qualifications

• High school diploma or GED; relevant experience in lieu of High School Diploma/GED education will be considered.
• Previous Business Office related experience of 1 to 5 years.
• Excellent interpersonal skills required. Typing 35 words per minute.

Responsibilities

• Greet customers and provide the highest level of customer service.
• Perform registrations including demographics collection and benefit verifications for Outpatient and Inpatient services.
• Coordinate insurance clearance, determine patient portion due, and support bed control and admissions processes.

Skills

Interpersonal skills

Typing 35 wpm

Job description

Responsibilities

The Central Patient Access Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard by which all other departments and services are judged.

The position’s main responsibilities include greeting customers and subsequently providing the highest level of customer service possible. Timely and accurate registrations including but not limited to obtaining demographics information, complete benefit verifications by Alpha Split for Outpatient and Inpatient services, Calculations of Payment for Patient Portion due for services, Transfer of patient Services and providing insurance clearance for patient to hospital, Bed Control , crossed trained to cover any position in the Main Admission Department, Skilled Nursing Clearance, patient education (regarding benefits) and appropriate authorizations/clinicals for approved Oak Bend physicians for services rendered are the responsibility of the Central Patient Access Representative.

Qualifications

MINIMUM EDUCATION

High school diploma or GED; relevant experience in lieu of High School Diploma/GED education will be considered.

MINIMUM WORK EXPERIENCE

Previous Business Office related experience of 1 to 5 years.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

Excellent interpersonal skills required. Typing 35 words per minute.

ABOUT OAKBEND:

OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.