Patient Access Representative

Talentify; Marion (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Marion Health seeks a Patient Access Representative to join its hospital service department. You will schedule appointments, verify insurance, perform pre-certification follow-up, handle pre-admission and registration, and arrange orders for tests and procedures with courtesy and professionalism.

You will interview patients to collect demographics and financial data, explain patient rights and hospital policies, and support departments with accurate information while maintaining confidentiality

Qualifications

• High school diploma or equivalent required.
• BLS certification or ability to obtain during orientation.
• Experience in clerical/healthcare or customer service preferred.

Responsibilities

• Schedule appointments and patient flow across departments.
• Verify insurance information and perform pre-certification follow-up.
• Handle pre-admission, admission, and patient registration.
• Order tests and procedures and communicate patient rights and hospital policies.
• Gather demographic and financial data with accuracy and confidentiality.

Skills

Communication

Interpersonal skills

Time management

Organization

Problem solving

Teamwork

Attention to detail

Discretion

Education

High School diploma or equivalent

BLS certification

Tools

Microsoft Office

Telephone system

Job description

Job Summary

Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments. The Patient Access Representative is responsible for the scheduling, insurance verification, pre-cert follow-up, pre-admission, admission, registration, ordering of tests and procedures, verifying medical necessity and point of service collections of all patients into the hospital in a courteous and professional manner. He/she is responsible for interviewing and gathering complete and accurate demographic and financial data to complete the above functions in a timely manner and informing patients of their rights, hospital policies and procedures. Performs other duties as assigned.

Minimum Job Requirements

• High School diploma or its equivalent.
• One (1) year accumulated experience in a clerical, healthcare related position, or customer service.
• BLS certification or must obtain during Orientation and prior to reporting to department.

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

Working Conditions

• Typical office environment with prolonged sitting.
• Work subject to interruptions and occasional high stress levels.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
• Ability to be flexible to work at various office locations.
• Works with protected health information.

Physical and Mental Activities, Tools and Equipment

• Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
• Repetitive wrist, finger and hand movement. Occasional manipulation of large volumes of books, charts, reports or files.
• Ability to lift supplies or equipment.
• Ability to push wheelchairs for patients.
• Ability to push workstation on wheels throughout various hospital locations.
• Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer
Marion Health is a smoke-free environment.