Patient Access Lead Rep- Patient Access

nationwidechildrens; États-Unis; Sur place; USD 52 000 - 76 000; Plein temps

Résumé du poste

Nationwide Children's Hospital is seeking a Patient Access Supervisor to oversee workload flow and ensure timely patient registration with complete and accurate information collection.

The role includes training staff, maintaining schedules, monitoring quality and productivity, and collaborating with supervisors on workflow improvements. An Associate's degree or equivalent experience is required; healthcare experience is preferred.

Qualifications

• Associate's Degree or equivalent experience is required.
• Two years of experience in scheduling, billing, registration, insurance authorization or customer service.
• Healthcare environment experience is preferred.
• Excellent communication and customer service skills.

Responsabilités

• Monitors hour-by-hour workload of Patient Access Representatives to ensure timely and accurate completion of tasks.
• Provides supervision support to staff and answers questions of immediacy as needed.
• Assists Supervisor in identifying workflow improvements and special projects.
• Ensures pre-registered patients and meets managed care requirements before arrival.
• Assists in training new Patient Access staff and maintains staff work schedules.
• Ensures tools are available and functioning for staff to complete their jobs.
• Monitors work queues and reports on quality and productivity to supervisor.

Connaissances

Communication

Customer service

Teamwork

Problem solving

Revenue cycle understanding

Formation

Associate's degree

Description du poste

Overview

Monday-Friday

9am-530pm

2-week training

Monday-Friday 8am-430pm

Job Description Summary

Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate.

Job Description

Essential Functions

• Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
• Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
• Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
• Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient's arrival.
• Assists in training new Patient Access staff and maintain staff work schedules.
• Ensures appropriate tools are available and working properly for staff to complete their jobs.
• Maintains WQ's and monitors quality and productivity and reports to supervisor.

Education Requirement

Associate's Degree, or equivalent experience, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

• Demonstrated ability to effectively interact with peers in problem solving.
• Demonstrated traits of teamwork, cooperation, and displays a positive attitude.
• Excellent communication and customer service skills.
• Detailed understanding of the revenue cycle and its impact on the hospital's bottom line.
• Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to escal?

Experience

• Two years of experience in scheduling, billing, registration, insurance authorization or customer service, required.
• Experience in a healthcare environment, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids, Climb stairs/ladder, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 41-60 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Squat/kneel
• FREQUENTLY: Bend/twist
• CONTINUOUSLY: Audible speech, Chemicals/Medications, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above

• Ability to multi-task within a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"