Patient Access Representative (Front Desk)

Blue Ridge Health; Lake Lure (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to join their dedicated team. In this vital role, you will provide exceptional customer service to patients, assisting them with check-ins and check-outs while ensuring all data remains confidential. This position is perfect for those who thrive in a collaborative environment and are eager to support a culturally diverse patient population. The organization values work-life balance and offers a competitive benefits package, making it an ideal place for those passionate about healthcare and patient experience.

Benefits

Medical, Dental and Vision Insurance

Life Insurance

Short and Long-term Disability Coverage

403(b) Retirement Account with Company Matching

Paid Holidays

PTO and Personal Day Accrual

Qualifications

• 1+ year experience in a medical office environment preferred.
• Strong communication skills for effective interaction with patients and staff.

Responsibilities

• Provide excellent customer service to patients during check-in and check-out.
• Assist with scheduling appointments and maintaining patient data confidentiality.

Skills

Communication Skills

Customer Service

Teamwork

Education

High School Diploma or Equivalent

Job description

Overview

Blue Ridge Health is currently seeking a Patient Access Representative to be part of our team!

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

What You'll Do:

As a Patient Access Representative, you will work as an integral member of the team by providing excellent customer service to all internal and external customers of BRH. This is a float PRN position. This role includes assisting patients with check-in and check-out during appointments while making sure all patient data is up to date and remains confidential. Other responsibilities include answering patient phone calls to assist with scheduling appointments.

What We're Looking For:

• One-year experience working in a medical office environment (This is preferred, but not required. We can help you learn the ropes!)
• Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders
• Willingness to work/float to other regional offices on an as needed basis.
• A team player that can help build a positive environment by working cooperatively with other individuals and departments throughout the organization.
• A desire to work with an interdisciplinary healthcare team and culturally diverse patient population
• High School Diploma or Equivalent (required)
• Must have reliable transportation

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.