Patient Access Representative - Float

SSM Health; Monroe (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

SSM Health in Monroe, WI is seeking a Patient Access Representative Float to serve as a key contact for patients, schedule procedures, verify demographics and insurance, and ensure timely access to care. The role requires travel to multiple locations and a flexible schedule with occasional weekend coverage.

The position emphasizes high-quality customer service, accurate data entry, and coordination of insurance pre‑certification. A friendly, detail‑oriented approach is essential.

Qualifications

• Customer service oriented with strong communication skills.
• Ability to gather and verify patient information accurately.
• Familiarity with scheduling and insurance verification processes.

Responsibilities

• Gathers patient information and enters into the database.
• Schedules procedures efficiently coordinating with clinical resources.
• Assists with insurance pre-certification/authorization.
• Provides counseling on pre-service requirements and instructions.
• Performs registration and basic clerical duties.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Scheduling

Data entry

Education

High School diploma/GED

Job description

It's more than a career, it's a calling.

WI-Monroe Clinic Hospital

Worker Type:

Regular

Job Highlights:

Join a team where your work maters - every moment, every patient, every community. At SSM health, you'll be empowered to grow, supported to thrive and inspired to make a lasting impact.

In this role, as a Patient Access Representative Float you will serve as a key point of contact for patients, coordinate appointments, verifying patient information and insurance, and help ensure patients receive timely access to care. This role does require you to travel, and having transportation is a must. Must be flexible as this role does not have a set schedule. Customer service skills required

Department: Monroe would be their home base, but also required to cover the following locations: Albany, Brodhead, New Glarus, Durand, Lena, and Freeport

Schedule:

Full time 40-hours. Hours are primarily on weekdays from 6:30 a.m. to 6:00 p.m., with occasional weekend coverage as needed.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.

• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.

• Assists with coordination of activities related to insurance pre-certification/authorization.

• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.

• Performs clerical and reception duties associated with patient registration.

• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

• Frequent keyboard use/data entry.

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.

• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

7881000165 Clinic Business Services

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.