Patient Access Representative - Family Medicine Wallace

ECU Health; Kenansville (NC); On-site; USD 23,000 - 31,000; Full time

Job summary

ECU Health seeks an experienced patient registration specialist to support front-desk operations. You will interpret insurance benefits and counsel patients, maintain medical terminology familiarity, and ensure accurate payer regulation compliance.

Strong customer relations are essential in a busy healthcare setting. Minimum requirements include a high school diploma, 2 years in customer service, and 1–2 years in registration/billing; Epic experience is preferred.

Qualifications

• High School or equivalent (GED) or higher required.
• Associate Degree preferred.
• Bachelor’s Degree preferred.
• 2 years Customer Service required.
• 1–2 years Registration/Billing in healthcare preferred.
• Excellent communication, detail orientation, organization and multitasking skills required.
• Basic computer skills.

Responsibilities

• Performs patient registration.
• Interprets and counsels on insurance benefits.
• Maintains medical terminology skills and payer regulations knowledge.
• Performs patient and customer relations.
• Performs other duties as assigned.

Skills

Communication

Detail-oriented

Organization

Multitasking

Education

High School diploma or GED

Associate degree

Bachelor’s degree

Tools

Epic experience

Job description

Position Summary

Performs patient registration. Provides insurance benefits interpretation and counseling. Maintains medical terminology skills and knowledge of third party payer regulations. Performs patient and customer relations. Completes other duties as assigned.

Minimum Requirements

High School or equivalent (GED) or higher is required.

Associate Degree: preferred

Bachelors Degree: preferred

2 years Customer Service is required

1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.

Basic computer skills

Pay Range

$17.00 - $22.86

Other Information

• Monday through Thursday, 7:30 AM - 5:00 PM; Friday, 8:00 AM - 1:00 PM
• Full-Time
• Candidates with prior Epic experience are preferred.

ECU Health

About ECU Health Physicians

ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern North Carolina.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

Equal Opportunity

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.