Patient Access Representative II - Emergency Admissions

ECU Health; Greenville (NC); On-site; USD 23,000 - 33,000; Full time

Job summary

ECU Health Health System is seeking a detail‑oriented registration specialist to support both outpatient and inpatient services. The role focuses on scheduling, patient registration, and insurance verification while ensuring accurate demographic collection and authorization for procedures.

The successful candidate will demonstrate excellent communication, multitasking, and customer service skills, with preferred experience in EPIC and Microsoft Office tools.

Qualifications

• High School diploma or GED or higher is required.
• 1–2 years of Registration and/or Billing experience in a healthcare setting is required.
• 3–5 years of customer service experience is required.
• Excellent communication (written and oral), detail orientation, organization, and multitasking skills.
• Insurance verification experience.
• EPIC and MS Office experience preferred.

Responsibilities

• Schedule, register patients and verify insurance for outpatient and inpatient services.
• Collect accurate demographics and secure authorizations for procedures.
• Act as the primary liaison for patients receiving professional and hospital services.
• Create a positive first impression of ECU Health’s services for patients and families.

Skills

Communication skills

Insurance verification

Customer service

Education

High School diploma or GED

Associate degree preferred

Bachelor’s degree preferred

Tools

EPIC

Outlook

Word

Excel

Patient scheduling systems

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelors Degree: preferred
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required
• 3 to 5 years - customer service experience is required

Required

• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Insurance Verification experience

Preferred

• Experience with EPIC and medical office workflows
• Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)

Pay Range

$17 - $23.78

Full-time position with a schedule of 2:30 PM to 11:00 PM.

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.