Patient Access Representative - Fairmont Clinic

Windom Area Health; Fairmont (MN); On-site; USD 27,000 - 34,000; Full time

Job summary

Windom Area Health is seeking a Patient Access Representative to serve as a centralized medical receptionist for outpatient and outreach clinics, ensuring smooth patient flow and excellent service. You will register and schedule patients, verify demographics, financial and insurance information, and assist with pre-registration calls as needed.

Additional duties include supporting Outreach coordinators and specialty physicians with chart prep, data retrieval, and clinical organization, and

Qualifications

• High school diploma or equivalent; basic medical terminology understanding.
• Experience with multi-line phones, fax/copiers; minimum one year in a medical office.
• Proficiency with computer basics: Word, Excel; able to complete online training.
• Strong organization to set priorities and coordinate work professionally.
• Ability to assist patients with forms and interpreter services as needed.

Responsibilities

• Register and schedule patients; gather accurate information to optimize patient flow.
• Verify and update demographic, financial and insurance information.
• May call patients for pre-registration and appointment reminders.
• Provide support to Outreach coordinators and specialty physicians; chart prep and data retrieval.
• Assist patients with completing forms and arrange interpreter services as needed.

Skills

Interpersonal skills

Telephone skills

Communication skills

Medical terminology

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Faxing

Scanning

Job description

Description

The Patient Access Representative serves as a centralized medical receptionist for outpatient and outreach clinics, to optimize patient flow. Registers and schedules patients by gathering accurate information while providing excellent customer service. Verifies and updates demographic, financial and insurance information as needed. May call patients to conduct pre-registration and/or appointment reminders. Provides support services to Outreach coordinators and specialty physicians, including chart prep, data retrieval and clinical organization. Provides patient assistance with completing forms and interpreter services as needed.

Requirements

• Must have strong interpersonal, telephone and communication skills, be detail oriented and work well with others, promoting positive interactions between staff and patients.
• Knowledge of basic medical terminology to enter orders and diagnosis for patients, as well as understand some of the tests.
• Knowledge of basic computer programs, including internet, Microsoft Word, Excel, faxing, and scanning in order to enter information on computer, and take yearly on-line training.
• Work with strong organization skills to establish work priorities and coordinate work activities in a professional manner.

EDUCATION/EXPERIENCE:

High school diploma or equivalent. Must have an understanding of basic medical terminology. Experience with multi-line phones, fax/copiers and a minimum of one year work experience in a medical office setting preferred. Some coursework in accounting, business, communications and information management would be helpful. Computer skills are essential.

Wage Range: $19.96 - $ 24.77 per hour

EMPLOYMENT VARIABLES:

Position is generally scheduled for three (3) 10.5-hour shifts per week and two (2) 4.5-hour shifts every other weekend. Work schedules may vary and are subject to change based on department and organizational needs.