Patient Access Representative - EVENING SHIFT (3P-11:30P) - Emergency Department

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 32,000 - 45,000; Full time

Job summary

Jefferson Health is seeking a patient registration professional to ensure a positive experience for patients and families during the registration process.

You will gather demographic and insurance information, verify coverage, collect co-pays, and support outpatient visit workflows while upholding Jefferson's values and high standards of service.

Qualifications

• High School Diploma or GED required.
• At least 3 years of healthcare registration experience required.
• Preferred: Associate’s degree in healthcare or business administration.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Gathers accurate demographic and insurance information.
• Requests and scans photo ID and insurance cards.
• Verifies insurance coverage, referrals, and authorizations.
• Collects patient out-of-pocket liability at time of service.

Skills

Communication skills

Customer service

Patient registration

Insurance verification

Education

High School Diploma/GED

Associate’s degree in healthcare or business administration

Job description

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Gathers accurate demographic and insurance information.
• Requests and scans photo ID and insurance cards.
• Verifies insurance coverage, referrals, and authorizations.
• Collects patient out-of-pocket liability at time of service.

Minimum Qualifications

• High School Diploma/GED
• 3 years of healthcare registration experience REQUIRED

Preferred Qualifications

• Associate’s degree in healthcare or business administration

Additional Qualifications

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.