Patient Access Representative - Relief, Evening (3P-11:30P) - Washington Twnship ED

Kennedy University Hospitals, Inc; United States; On-site; USD 23,419 - 30,155; Part time

Benefits offered by this job

Comprehensive benefits package

Tuition assistance

Medical insurance access for all colleagues

Job summary

Kennedy University Hospitals, Inc is seeking a dedicated Patient Access Representative. This role involves providing a positive patient experience through effective communication, accurate registration, and compliance with institutional protocols.

Qualified candidates should have a high school diploma or GED, ideally with an associate's degree in healthcare or business administration, and a background in customer service within healthcare. The position offers competitive hourly pay and a comprehensive benefits package.

Qualifications

• Minimum of 3 years experience in a healthcare environment in customer service or registration.
• Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience are eligible.
• Ability to interact with co-workers and patients consistent with organizational values.

Responsibilities

• Provide a positive patient experience during registration.
• Collect and verify demographic and insurance information.
• Ensure compliance with regulatory and institutional protocols.

Skills

Strong communication skills

Customer service skills

Attention to detail

Proficiency in Microsoft Office

Knowledge of medical terminology

Education

High school diploma or GED

Associate’s degree in healthcare or business administration

Tools

EPIC

Cerner

Job description

Job Details

Work Shift: Workday Evening (United States of America)

Schedule: Week 1: Friday & Saturday; Week 2: Sunday & Monday

Responsibilities

• Provide a positive patient experience to patients and families.
• Demonstrate strong communication and customer service skills while registering patients.
• Accurately search and select the correct patient and gather complete and accurate demographic and insurance information.
• Identify uninsured patients for referral to Medical Assistance/Charity Care evaluation.
• Retrieve orders, confirm medical necessity, and answer phones for outpatient visits.
• Collect worker’s compensation or auto insurance information from accident patients, gather patient out-of-pocket liability/copays, verify insurance, and confirm that referrals and authorizations are on file.
• Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Request photo ID and insurance cards, and scan copies.
• Record complete and accurate demographic and insurance information.
• Enter orders and confirm medical necessity for outpatient visits where appropriate.
• Interview patients to complete the Medicare Secondary Payer questionnaire for all Medicare patients.
• Use real‑time eligibility tools (RTE, Phreesia or payer websites) to verify coverage and benefits, including out‑of‑pocket liability.
• Ensure referrals and authorizations are on file as needed.
• Complete all activities in adherence to departmental and institutional protocols.
• Meet regulatory and compliance requirements.
• Achieve individual and team performance metrics.
• Communicate and collect out‑of‑pocket liability from patients at the time of service.
• Rotate assignments to all points of service areas within Patient Access (Outpatient Registration and Emergency Department).

Qualifications

• High school diploma or GED required; associate’s degree in healthcare or business administration preferred.
• Minimum of 3 years experience in hospital, physician practice, or another related healthcare environment in a customer service or registration role, preferably in an Emergency Department.
• Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.
• Proficient with computers and Microsoft Office, and familiar with healthcare EHR applications (EPIC, Cerner).
• Knowledge of medical terminology and third‑party insurance coverage, including managed care plans.
• Strong verbal and written communication and customer service skills.
• Meticulous attention to detail.

Salary

USD $17.00 to $21.89 per hour. Actual hiring rate will be based on candidate experience, skills, and qualifications. Position is not eligible for an annual incentive.

Benefits

Comprehensive benefits package includes medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, and voluntary benefits. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full‑time service or two years of part‑time service. All colleagues, including those who work less than part‑time, have access to medical insurance.

EEO Statement

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap, disability, or any other protected group or status.