Patient Access Representative

OrthoNebraska; Algonquin (IL); In loco; USD 25.000 - 31.000; Part-time

Descrizione del lavoro

FOX VALLEY ORTHOPEDICS is seeking a Part-Time Patient Access Representative to be the first impression for patients across Algonquin, Barrington, Huntley, and Elgin. The role emphasizes accurate data entry, insurance verification, appointment scheduling, and upfront payments collection.

Candidates should have a high school diploma and 2+ years in customer service; healthcare experience is preferred. Must be willing to float between listed IL locations; 24 hours/week, $18–$22.50 per hour.

Competenze

• High school diploma or equivalent required.
• 2+ years of customer service experience required; healthcare experience preferred.
• Experience in fast-paced environments strongly preferred.
• Familiarity with electronic medical records systems.

Mansioni

• Provide exceptional customer service by prioritizing patient needs.
• Pre-register patient charts and verify insurance eligibility.
• Collect copayments and patient balances professionally.
• Enter patient demographics and insurance into EMR accurately.
• Check in patients efficiently and personally.
• Schedule appointments with patient convenience in mind.
• Maintain confidentiality and respect patient rights.
• Attend team meetings and comply with safety/regulatory requirements.
• Perform other duties as assigned.

Conoscenze

Customer service

Interpersonal skills

Communication

Adaptability

Team player

Formazione

High School diploma or equivalent

Strumenti

Electronic Medical Record (EMR)

Office software

Descrizione del lavoro

FOX VALLEY ORTHOPEDICS
Where Innovation Meets Comprehensive, Personalized Care

Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of

Position Summary

The Patient Access Representative serves as the patient’s first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients. Some primary functions of this role include, but are not limited to, accurate entry of patient information into the chart, insurance verification, scheduling future appointments and the collection of upfront payments.

Locations: Algonquin, Barrington, Huntley, and Elgin, Illinois (must be willing to float between all listed locations)

Status: Part-Time (24 Hours/Week)
Days/Hours: Monday - Friday, with rotating evenings & Saturdays

Pay Rate: $18 - $22.50/Hour (minimum to mid-point, based on experience)

Education: High School diploma or equivalent required.

Experience:2+ years of customer service-related experience, required. 2+ years prior healthcare experience, preferred. 2+ years’ experience working in a fast-paced environment preferred.

Knowledge/Skills/Abilities

• Understanding the revenue cycle is preferred.
• Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.
• Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.

Essential Job Functions

• Always provide exceptional customer service by placing the patients’ needs above all else.
• Utilization of multiple computer software programs, simultaneously.
• Preregistration of patient charts, prior to service Insurance verification for eligibility Collect copayments and patient balance payments, in a professional manner.
• Enter patient demographic and insurance information into the Electronical Medical Record efficiently and accurately Check in patient in an efficient, complete, and personalized manner.
• Schedule appointments accurately with patient convenience as a priority.
• Leave a lasting impression that differentiates Fox Valley Orthopedics from other organizations.
• Assist patients with wayfinding within our campus.
• Assist patients with paperwork, when necessary.
• Maintain confidentiality and demonstrate respect for patient rights.
• Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
• Comply with safety activities, policies and procedures and regulatory requirements.
• Team member is responsible for all other duties as assigned.

Physical requirements

This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiringthe exertion of up to 10 pounds of force occasionally) up to (33% of the time) and/or a negligible amount of forcefrequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body.Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Must be able to pass background check. We also conduct pre-employment TB and drug testing. Any job offer will be contingent upon successful completion of a pre-employment TB and drug screen, background check, and obtaining active licensures per job requirements.