Patient Access Representative - Emergency Department (Days)

Newberry Health; Newberry (SC); On-site; USD 34,000 - 52,000; Full time

Job summary

Newberry County Memorial Hospital (NCMH) in Newberry, SC seeks a Full Time, Day Shift Patient Access Representative in our Emergency Department to support patient intake, verify demographic and financial data, confirm insurance coverage, and collect payments.

The role requires basic computer skills, HIPAA compliance, and a friendly, professional approach to ensure accuracy, confidentiality, and timely communication with patients and staff.

Qualifications

• High School Diploma or equivalent required.
• 2 years of experience in Admissions, Billing, Collections, Insurance, and/or Customer Service strongly preferred.
• Basic computer skills, knowledge of office equipment, and proficiency in Word Processing, Spreadsheets, and Database management required.

Responsibilities

• Collect and verify demographic and financial data, ensuring accurate information is entered into our database.
• Verify insurance coverage and benefits, utilizing online eligibility or telephone inquiries to ensure up-to-date information; receive payments and issue receipts; maintain confidentiality and HIPAA compliance.

Skills

Customer service

Data entry

Office software

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Database management

Word processing

Spreadsheets

Job description

Are you looking to make a difference each day you come to work? We’re looking for you! Not only do you make a difference in people’s lives, but you also create value for our organization through collaboration, providing quality care and services to our community, and treating our patients and each other with care and respect. Come join us at Newberry County Memorial Hospital (NCMH), a 90-bed, acute care, independent, not-for-profit, community hospital located in Newberry County, South Carolina. We are a Joint Commission Gold Seal approved hospital and under the guidance of a strong board, excellent leadership, and exceptional staff, Newberry Hospital has earned numerous awards. Love where you work, love your surroundings! Newberry County, nestled approximately 30 minutes away from the Greenville, Spartanburg and Columbia urban areas, is in close proximity to the mountains and the beaches and is a progressive, largely rural area with a sense of history, a feeling of community, and the stability of deeply established roots. We are seeking a Full Time, Day Shift Patient Access Representative in our Emergency Department to cover 3-days rotating (including weekends and holidays). This position will collect and verify demographic and financial data, ensuring accurate information is entered into our database; verify insurance coverage and benefits, utilizing online eligibility or telephone inquiries to ensure the most up-to-date information; obtain necessary signatures and information on required forms and documents, maintaining confidentiality and adhering to HIPAA guidelines; receive payments and issue receipts, actively working towards collection goals and maintaining cash funds/verification logs; prepare and distribute reports, documents, and patient identification items as required, ensuring timely and accurate communication.

Requirements

• High School Diploma or equivalent required
• 2 years of experience in Admissions, Billing, Collections, Insurance, and/or Customer Service strongly preferred
• Basic computer skills, knowledge of office equipment, and proficiency in Word Processing, Spreadsheets, and Database management required

Newberry County Memorial Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.