Patient Access Representative - Emergency Department - 36 hrs/week

sanford; Stevens Point (WI); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Stevens Point, Wisconsin is seeking a Patient Access Representative to manage patient registration and scheduling in a dynamic health care setting. The role involves greeting patients, verifying demographics, processing payments, and coordinating referrals or appointments as required.

The PAR role emphasizes strong customer service, accuracy, and teamwork. Depending on location, responsibilities may focus on registration, scheduling, or both, with opportunities to support other

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients/residents and verify demographics for registration and scheduling.
• Create electronic files; handle forms and documents; collect payments.
• Coordinate referrals, pre-authorization, and interpreter services as needed.
• Coordinate with nursing and providers to schedule appointments and manage recalls/list.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

Varies (United States of America)

Scheduled Weekly Hours

36

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Summary

Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting.

Job Description

In a registration role, the Patient Access Representative greets patients/residents, verifies patient/resident demographics to accurately register and/or schedule patients/residents, and takes care of related paperwork. Creates electronic files; provides, scans, and routes necessary forms and documents. Educates patients/residents and captures their signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.

In a scheduling role, the Patient Access Representative schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources. Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.

Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance; prior authorization; track patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies.

In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes.

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

EEO / Diversity Statement

Sanford is an EEO/AA Employer M/F/Disability/Vet.