Patient Access Representative - Emergency Department - Part Time

Geisinger; Jersey Shore (Lycoming County); On-site; USD 30,000 - 40,000; Full time

Job summary

Geisinger is looking for a Patient Services Representative responsible for patient check-ins, managing insurance responses, and ensuring compliance with HIPAA guidelines. This role offers a competitive compensation package, full benefits starting on day one, and a commitment to a supportive work environment.

Benefits

Full benefits starting on day one

Generous paid time off (PTO)

Up to $5,000 annual tuition reimbursement

401(k) plan with automatic contributions

Employee Assistance Program (EAP)

Qualifications

• Familiarity with healthcare and insurance processes.
• Strong communication skills and ability to discuss financial obligations.
• Ability to work independently on assignments.

Responsibilities

• Check patients in and verify demographics.
• Communicate financial obligations and collect fees.
• Maintain medical records and handle referrals.

Skills

Patient communication

Insurance understanding

Confidentiality

Organizational skills

Job description

Job Responsibilities

1. Responsible for checking patients in for appointments and verifying demographics accurately.
2. Ensure all check-in procedures are completed, monitor patient wait times, and communicate any changes to patients as necessary.
3. Read and interpret insurance responses.
4. Understand general guidelines and insurance rank requirements to assign primary, secondary, and tertiary insurance per encounter.
5. Ensure patients receive necessary disclosures and privacy information, and obtain required legal and financial signatures.
6. Communicate financial obligations to patients and collect fees at the time of service as appropriate.
7. Complete all regulatory forms with patients, explaining their purpose.
8. Schedule follow-up appointments, including any specialty or ancillary services, to complete the patient's visit.
9. Process messages related to patient and physician requests regarding appointments, referrals, prescriptions, and complaints.
10. Notify patients or guarantors of anticipated financial responsibilities, including copays, deductibles, or coinsurances, and collect payments accordingly.
11. Perform cash posting following department guidelines.
12. Follow organizational and HIPAA guidelines to ensure patient confidentiality and rights.
13. Work independently on work queues to resolve all accounts timely.
14. Maintain productivity and quality performance standards.
15. Uphold a high level of confidentiality at all times.
16. Maintain and release medical records accurately.
17. Assist with referrals and pre-certifications during encounters.
18. Utilize and maintain patient recall and reschedule lists properly.

Work Environment and Organizational Commitment

Work is typically performed in an office setting. You are responsible for fulfilling all job-specific duties and adhering to organizational policies and procedures. These statements are not exhaustive but represent key elements necessary for successful job performance.

About Geisinger

Geisinger cares about its patients, members, and employees. We offer a competitive compensation and benefits package to support your health, financial stability, and professional growth. We are committed to creating a diverse and inclusive environment where everyone can be their authentic selves. Learn more: https://jobs.geisinger.org/diversity

Benefits of Working at Geisinger

• Full benefits (health, dental, vision) starting on day one
• Three medical plan options, including expanded networks for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care FSAs and HSA
• Company-paid life insurance, short-term and long-term disability coverage
• 401(k) plan with automatic contributions from Geisinger
• Generous paid time off (PTO) that accrues quickly
• Up to $5,000 annual tuition reimbursement
• MyHealth Rewards wellness program with incentives
• Family support including adoption, fertility assistance, parental leave, and discounted backup care
• Employee Assistance Program (EAP) offering legal, mental health, and work-life support
• Voluntary benefits such as accident, critical illness, hospital indemnity, identity theft, life, pet, and legal insurance