Patient Access Representative - ED Registration - Days 11A-7:30P (EOW)

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Access Representative, where you will play a crucial role in enhancing patient experiences. This position involves registering patients, verifying insurance details, and ensuring compliance with healthcare regulations. You will work in a dynamic environment that values strong communication and customer service skills. As part of a dedicated team, you will contribute to making healthcare accessible and efficient, while enjoying the opportunity to grow in a supportive atmosphere committed to improving lives. If you are detail-oriented and passionate about patient care, this is the perfect opportunity for you.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Continuing Education

Flexible Schedule

Qualifications

• 3+ years of customer service experience in healthcare or related fields.
• Proficient with healthcare EHR applications and Microsoft Office.

Responsibilities

• Register patients and gather demographic and insurance information.
• Verify patients’ insurance coverage and benefits.
• Communicate and collect out-of-pocket liability from patients.

Skills

Customer Service

Communication Skills

Attention to Detail

Medical Terminology

Microsoft Office

Education

High School Diploma or GED

Associates Degree in Healthcare or Business Administration

Tools

EPIC

Cerner

RTE (Real Time Eligibility)

Phreesia

Job description

Patient Access Representative - ED Registration - Days 11A-7:30P (EOW) page is loaded

Patient Access Representative - ED Registration - Days 11A-7:30P (EOW)

Apply locations Northeast Philadelphia, PA time type Variable time posted on Posted 2 Days Ago job requisition id REQ-0008299

Job Details

Every other weekend 11a-730p

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned
• Requests photo ID and insurance cards, scanning copies
• Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out of pocket liability. Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols
• Assures regulatory and compliance requirements are met
• Achieves individual and team performance metrics
• Communicates and collects out-of-pocket liability from patients at the time of service
• Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)

Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
Knowledge of medical terminology and/or third-party insurance coverage including managed care plans
Strong verbal and written communication and customer service skills
Meticulous attention to detail

Minimum Education and Experience Requirements:

Required High School Diploma or GED, Associates degree in healthcare or business administration preferred
AND
Outpatient/Admissions: Minimum 3 years of customer service experience, in customer facing type roles
Emergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Work Shift

Rotating (United States of America)

Worker Sub Type

Regular

Primary Location Address

4900 Frankford Avenue, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

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About Us

With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives , expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.