Patient Access Representative - Emergency Department

Ascension; Allegan (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Ascension is hiring for the Emergency Department in Allegan, MI, for a role that focuses on registration and patient service. Responsibilities include collecting patient information and coordinating with insurance providers. The ideal candidate will have strong attention to detail and customer service skills, along with a high school diploma or GED.

Benefits

Paid time off (PTO)

Various health insurance options

Retirement benefits including employer match plans

Long-term & short-term disability

Tuition reimbursement

Qualifications

• High school diploma or GED required.
• Medical experience preferred.
• Medical terminology experience preferred.

Responsibilities

• Interview and register all outpatients and inpatients by collecting accurate patient and insurance information.
• Contact insurance carriers to gain approval for services.
• Maintain positive attitude and comply with department policies for dress code.

Skills

Customer Service

Data Collection

Attention to Detail

Education

High school diploma or GED

Job description

We Are Hiring

• Department: Emergency Department
• Schedule: 36 hours. Nights. 6:30 p.m. - 7 a.m., with weekend and holiday rotation per unit.
• Hospital: Ascension Borgess Allegan
• Location: Allegan, MI

What You Will Do

This position performs various tasks directly related to collecting and analyzing of data for the process of registering Inpatients/Outpatients, discharge services with cash collections, distribution of all legal documents pertaining to Patient Access. This position is critical in working with all departments within and outside of the hospital to collect and report correct patient demographics and insurance information. Direct Customer Service for the Emergency Waiting room. Responsible for Hospital switchboard.

• Interview and register all outpatients and inpatients by collecting accurate patient and insurance information.
• Enter all patient information into computer system accurately and timely.
• Obtain all necessary signatures and/or legal consent for treatment and/or admission, Advanced directives and Important Message from Medicare (IM). Give Observation and Patient Right information letters when appropriate.
• Contact insurance carriers and/or patient Primary Care Physician as required by insurance contract and/or policy to gain approval for services, via Internet access, phone and/or written document.
• Contact all scheduled self-pay patients to make arrangements for payment and addresses all self-pay patients at point of service for payment.
• Accurately participate in the collection and recording of authorization and precertification or all HMO/Managed care Insured patients.
• Accurately maintain checks on all scheduled services updating all insurances and demographic information given by physician office.
• Make copies, when needed, to fulfill requirements from outside sources in reference to payment and court required documents.
• Accurately identify the hospital when answering the switchboard. Accurately answer, page, beep, transfer calls and assist with voice mail processing.
• Accurately and quickly relay all messages to appropriate departments and/or areas.
• Continually seek out work that needs to be done and report free time to Supervisor.
• Maintain positive attitude, speech and appearance.
• Comply with department policies for dress code.
• Accurately and quickly perform duties as Department Manager, Supervisor or Coordinator assign, including participation in the training of new employees, and working with Quality Work Groups.
• Accept payment from patients and/or others and write receipts of the same.
• Willingly accept specific duties to oversee department projects assigned by Supervisor including but not limited to the following; Authorization, Self-pay, Cash collections, Physician master, Insurance master, Customer Service, Computer/ Technical files and special project coordination.
• Positively interact with patients, physicians, staff, visitors and all others whom employee comes in contact within all circumstances.
• Audit work for accuracy.
• Perform follow up functions as needed.
• Maintain personal notebook of department policies, insurance information and changes in those policies and procedures.

What You Will Need

Education:

• High school diploma or GED required.

Work Experience:

• Medical experience preferred.
• Medical terminology experience preferred.

Additional Preferences

No additional preferences.

Why Join Our Team

Ascension Michigan operates 16 hospitals and more than 300 related healthcare facilities that together employ nearly 23,000 compassionate associates. When you join our care teams, you join a team dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve throughout Michigan.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Benefits

Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.