Patient Access Representative- ED

Asante; Grants Pass (OR); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness

Retirement Savings

Paid Time Off

Professional Development

Equal Opportunity Employer

Job summary

Asante in Grants Pass, Oregon is seeking Emergency Department Patient Access Representatives (PAR 1 or PAR 2) for on-call, variable hours. The role focuses on patient access, registration, insurance verification, and billing-related communications.

Starting wages vary by level: PAR1 $18.65-$25.64 and PAR2 $19.86-$27.30 per hour, with duties including appointment scheduling, PHI handling, and point-of-service collections.

Qualifications

• Previous patient registration experience or related customer service work.
• Experience with data entry and documentation accuracy.
• Ability to verify insurance information and communicate clearly.

Responsibilities

• Appointment scheduling
• Registration and insurance verification
• Telephone coverage and data entry
• Filing protected health information (PHI)
• Patient referrals and point-of-service collections

Skills

Customer service

Data entry

Phone etiquette

Insurance verification

Job description

Description

Additional Position Details:FTE: 0.000001 |On Call|Variable Hours/Variable Days

For this role, we will consider candidates at either the ED Patient Access Rep 1 or ED Patient Access Rep 2 levels. Requirements and wages for each level are noted below.

Starting Wage:

• PAR1- $18.65-$25.64 per hour, depending on experience


• PAR2-$19.86-$27.30 per hour, depending on experience

Position Summary

TheEmergency Department Patient Access Representative (PAR)provides customer-service coverage in emergency department locations of Asante and assumes the responsibility for the successful financial outcomes of all patient services. In this role, the ED Patient Access Rep is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients, while always maintaining patient relations, customer satisfaction, and Asante’s financial solvency.

Under the general supervision of the Patient Access Supervisor, the Patient Access Rep performs imperative duties, including but not limited to:

• Appointment scheduling


• Registration and insurance verification


• Telephone coverage and data entry


• Filing protected health information (PHI)


• Patient referrals and point-of-service collections

Qualifications

Required experience for the ED Patient Access Rep 1 level:

• Previous patient registration experience - OR - related customer service, administrative, and/or data entry experience.

Required experience for the ED Patient Access Rep 2 level:

• Minimum 1 year of experience with 2080 fulfilled hours in the Patient Access Rep level 1 role or equivalent.

Preferred Certifications

• Certified Healthcare Access Associate through the National Association of Healthcare Access Management is preferred for both levels.

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation.


• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.


• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.


• Paid Time Off: Generous ETO for part-time and above employees.


• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program


• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.