Patient Access Representative- ED

Asante; Ashland (OR); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness benefits

Retirement savings plan

Paid Time Off

Professional development

Job summary

Asante is seeking an Emergency Department Patient Access Representative at either PAR1 or PAR2 level to provide patient access services in ED locations. Responsibilities include scheduling, registration, insurance verification, PHI handling, and referrals with a focus on customer satisfaction and financial solvency.

Starting wages vary by PAR level and experience: PAR1 $18.65–$25.64/hour; PAR2 $19.86–$27.30/hour.

Qualifications

• Experience in patient registration or related customer service, administrative, or data-entry roles.

Responsibilities

• Schedule appointments and registrations.
• Verify insurance and registration details.
• Handle telephone coverage and data entry tasks.
• File and protect PHI information.
• Coordinate patient referrals and collect at point of service.

Skills

Customer service

Data entry

Phone etiquette

Job description

Description

Additional Position Details:FTE: 0.000001 |On Call|Variable Hours/Variable Days

For this role, we will consider candidates at either the ED Patient Access Rep 1 or ED Patient Access Rep 2 levels. Requirements and wages for each level are noted below.

Starting Wage:

• PAR1- $18.65-$25.64 per hour, depending on experience
• PAR2-$19.86-$27.30 per hour, depending on experience

Position Summary

TheEmergency Department Patient Access Representative (PAR)provides customer-service coverage in emergency department locations of Asante and assumes the responsibility for the successful financial outcomes of all patient services. In this role, the ED Patient Access Rep is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients, while always maintaining patient relations, customer satisfaction, and Asante’s financial solvency.

Under the general supervision of the Patient Access Supervisor, the Patient Access Rep performs imperative duties, including but not limited to:

• Appointment scheduling
• Registration and insurance verification
• Telephone coverage and data entry
• Filing protected health information (PHI)
• Patient referrals and point-of-service collections

Qualifications

Required experience for the ED Patient Access Rep 1 level:

• Previous patient registration experience OR related customer service, administrative, and/or data entry experience.

Required experience for the ED Patient Access Rep 2 level:

• Minimum 1 year of experience with 2080 fulfilled hours in the Patient Access Rep level 1 role or equivalent.

Preferred Certifications

• Certified Healthcare Access Associate through the National Association of Healthcare Access Management is preferred for both levels.

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.