Patient Access Representative - DFMC

Essentia Health; Duluth (MN); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition reimbursement

Job summary

Essentia Health’s Duluth clinic seeks a patient access professional to greet patients, register them for visits, and schedule follow-ups. You will collect demographics and insurance details, provide cost estimates, and coordinate with care teams to ensure a smooth patient experience.

The role emphasizes accurate data entry into the electronic health record and effective communication with patients, virtual registrars, and schedulers. A patient-centric approach and teamwork are essential.

Qualifications

• Experience handling patient interactions and data in a healthcare setting.
• Proficiency with scheduling and registration workflows.
• Accurate data entry into electronic health records.

Responsibilities

• Greet patients and assist with registration and scheduling.
• Obtain demographic and financial information for accurate billing.
• Enter data into the EHR while speaking with patients to ensure accuracy.

Skills

Patient registration

Scheduling

Data entry

Customer service

Tools

EHR software

Job description

Building Location:

Duluth Family Medicine Clinic

Department:

2399810 DFMC CLINIC OPERATIONS - DFMC

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility

• Coordinates the scheduling of services for patients including ancillary and procedure scheduling

• Handles incoming calls, follow-up and referral work queues, ticket scheduling

• Proficiently and accurately enters data into the permanent electronic health record while talking with patients

• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:30AM

Shift End Time:

5:00PM

Weekends:

NO

Holidays:

No

Call Obligation:

No

Union:

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.