Patient Access Representative - Colony Park South

ummc; Ridgeland (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Mississippi Medical Center's Rev Cycle - Patient Access Colony Park is seeking a Patient Access Representative to greet patients, verify insurance, register for services, collect payments, schedule appointments, and maintain accurate records in the EMR. You will ensure a smooth, welcoming experience while adhering to confidentiality standards.

High school diploma required; experience with revenue cycle systems and strong communication skills preferred.

Qualifications

• High school diploma or GED required.
• Experience with revenue cycle healthcare systems is preferred.
• Strong communication and confidentiality skills required.

Responsibilities

• Greet and assist patients, families, and visitors professionally and empathetically.
• Register patients with accurate demographic, insurance, and financial information.
• Obtain signatures on consent forms and privacy notices per policy and law.
• Verify insurance eligibility and benefits and update records accordingly.
• Collect co-pays, deductibles, or deposits; explain financial assistance options when needed.
• Maintain accurate patient data in the EMR and registration systems; correct duplicates.
• Respond promptly to patient inquiries with sensitivity to diverse situations.

Skills

Basic patient throughput knowledge

Payer guidelines

Confidentiality

Verbal and written communication

Microsoft Word

Excel

Data entry

Analytical skills

Organizational skills

Education

High school diploma / GED

Tools

EMR systems

Job description

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center.

Thank you, Human Resources.

Job Requisition ID

R00054842

Job Category

Clerical and Customer Service

Organization

Rev Cycle - Patient Access Colony Park

Location/s

Colony Park South

Job Title

Patient Access Representative - Colony Park South

Job Summary

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records, all while ensuring the integrity of the Master Patient Index. The Patient Access Representative ensures a smooth and welcoming experience and adheres to all regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential for success in this role.

Education & Experience

Education and Experience Required

High school diploma/GED

Certifications, Licenses or Registration required

N/A

Knowledge, Skills & Abilities

• Basic knowledge of patient throughput workflows and regulations.


• Proficient in revenue cycle healthcare systems.


• Ability to maintain confidentiality.


• Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations.


• Demonstrated analytical skills to discover root cause of errors and properly correct.


• Good verbal and written communication skills.


• Maintains professional standards.


• Effective organizational skills.


• Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.


• Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.


• Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.


• Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.


• Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.


• Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.


• Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.


• Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and emotional states.


• Stay informed on payer guidelines and hospital policies protocols to ensure compliance and accuracy.


• Support process improvements and assist in training new staff when applicable; provide backup assistance to other Patient Access areas during high-volume periods.


• Performs any other assigned duties since the duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, occasional working hours beyond regularly scheduled hours, occasional travelling to offsite locations, no activities subject to significant volume changes of a s