Patient Access Representative - Central Registration

Geisinger Clinic; Muncy (Lycoming County); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits

401(k) plan

Paid time off

Tuition reimbursement

Wellness program

Life insurance and disability

Descrizione del lavoro

Geisinger Clinic is seeking Patient Access Representatives to provide front line support, greet and register patients, verify demographics, and coordinate daily office activities. You will schedule follow-up appointments, explain financial obligations, and ensure efficient check-in procedures in a patient-centered environment.

Ideal candidates have a HS diploma (or GED) and prefer prior clerical or customer service experience, with a focus on empathy and accuracy.

Competenze

• Front line patient registration experience preferred.
• Excellent communication and empathy in handling inquiries.
• Strong clerical and organizational skills.
• Ability to verify demographics and process payments accurately.

Mansioni

• Greet and register incoming patients and support check-out.
• Coordinate front line office activities for the department.
• Schedule follow-up appointments and manage patient recall as needed.
• Verify patient demographics and check-in procedures.
• Communicate financial obligations and collect at time of service.
• Post cash and manage accounts queues to ensure timely resolutions.
• Maintain patient records and release as required.

Conoscenze

Front line support

Patient communications

Customer service

Clerical

Formazione

High School Diploma or GED

Descrizione del lavoro

Location:

Geisinger Medical Center Muncy (GMCM)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Geisinger's Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day - all while maintaining empathy, professionalism and providing a positive patient experience.

Job Duties:

• Responsible for front line support to the department.
• Coordinates and performs front line office activities in an effective and efficient manner for the department.
• Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Hours: Rotational shifts : (6:30am-3:00pm, 7:30am-4:00pm, 8:00am-4:30pm, and 8:30am-5:00pm) 1 evening a week 10:30am-7:00pm and 1 Saturday every 2 1/2 months 7:30am-12:30pm

Education Requirement: HS diploma or a GED is required.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education: High School Diploma or Equivalent (GED)- (Required)

Experience: Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s):

Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES:

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and par