Patient Access Representative - Primary Care

Geisinger Clinic; Lock Haven (Clinton County); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Paid time off

Tuition reimbursement

Zusammenfassung

Geisinger Primary Care Lock Haven is seeking a friendly Patient Access Representative to greet patients, register their information and support scheduling. You will verify demographics, assist with check-in, and communicate financial responsibilities while ensuring a smooth, patient-centered experience.

The role emphasizes strong clerical skills, excellent communication, and confidentiality in a busy healthcare setting. Full-time hours and comprehensive benefits are provided.

Qualifikationen

• HS diploma or GED required.
• Excellent communication and customer service.
• Strong clerical and confidentiality skills.
• Healthcare setting experience preferred.

Aufgaben

• Greet and register patients; support check-in and scheduling.
• Verify demographics and check-in procedures accurately.
• Explain financial responsibilities and collect fees at visit.
• Coordinate front line office activities and maintain patient records.

Kenntnisse

Clerical I

Communication

Customer Service

Office Politics & Confidentiality

Ausbildung

High School Diploma or GED

Jobbeschreibung

Location:

Geisinger Primary Care Lock Haven

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Geisinger's Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day - all while maintaining empathy, professionalism and providing a positive patient experience.

Job Duties:

• Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable
• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Position Details:

Hours: full time, 40 hours a week.

Education Requirement: HS diploma or GED

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Preferred)

Skills:

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our Geisinger family and our communities.

KINDNESS:

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE:

We treasure colleagues who humbly strive for excellence.

LEARNING:

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION :

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY:

We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, coop