Patient Access Representative - Casual

Paradox; Virginia (MN); On-site; USD 38,000 - 46,000; Full time

Job summary

Essentia Health Virginia Clinic is seeking a Patient Access / Registration teammate to greet patients, collect demographic and financial information, and facilitate registration and scheduling. You will verify insurance details, collect co-pays, and coordinate with the clinical team to ensure efficient patient flow.

In this role you will maintain accurate patient records, provide cost estimates, and support a courteous, professional experience for every patient.

Qualifications

• Interviews patients to obtain complete demographic details and financial information.
• Obtains copies of insurance cards and updates patient information in the medical record.
• Performs point of service data collection, including co-pays and cash reconciliation.
• Maintains work queues and follows supervisor guidance.
• Delivers high levels of customer service to patients and staff.
• Answers calls, schedules appointments, and routes to clinical team as needed.
• Sanitizes equipment and restocks supplies.

Responsibilities

• Interview patients to collect demographic and financial data for accurate registration and billing.
• Collect co-pays, reconcile cash drawer, and report deposits to ensure revenue accuracy.
• Keep queues updated and coordinate with clinical staff to support patient flow.
• Provide courteous, patient-centered service and support to the registration process.

Education

Patient Access Certification (Healthcare Business Insight) – 2nd Level

Job description

Building Location:

Virginia Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician's order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor's instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

FTE:

0

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

DC AFSCME Local 3454 Virg Clinic (DCAVA)

Union Posting Deadline:

08/31/2026

Compensation Range:

-Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].