Patient Access Representative - Casual

Essentia Health; Aurora (MN); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Flexible scheduling

Tuition reimbursement

Educational programs

Wellness resources

Job summary

Essentia Health is seeking a Patient Access Representative at Northern Pines Medical Center. You will greet patients, collect demographics and financial data, schedule follow-ups, and provide cost estimates for upcoming visits.

This role interfaces with Virtual Patient Registration and Scheduling teams to ensure smooth patient flow. Responsibilities include collecting insurance details, processing co-pays, reconciling cash, and maintaining accurate registrations.

Qualifications

• Interviews patients to obtain demographic & financial information ensuring proper care.
• Obtains insurance cards and ID, updates medical records as needed.
• Handles point-of-service data collection, including co-pays and cash handling.

Responsibilities

• Greets customers and facilitates patient registration and checkout.
• Answers phone calls, schedules appointments, and coordinates with clinical team.
• Maintains queues and sanitizes registration equipment between uses.

Skills

Customer service

Interpersonal skills

Phone etiquette

Data entry

Education

Patient Access Cert

Job description

Building Location:Northern Pines Medical CenterDepartment:1006160 REGISTRATION - EH SSJob Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:Key Responsibilities:Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provisionObtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessaryPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenueMaintains all assigned work queues according to supervisor’s instructions and guidanceInteracts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer serviceAnswers incoming phone calls, schedules appointments, and refers to clinical team as neededSanitizes registration equipment between each use and restocks basic suppliesOther clerical duties as assignedPreferred Qualifications:Previous Patient Access Representative or Patient Scheduler experienceCompletion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire dateLicensure/Certification Qualifications:FTE:0Possible Remote/Hybrid Option:Shift Rotation:Day/Eve/Night Rotation (United States of America)Shift Start Time:Day/Eve/NightShift End Time:Day/Eve/NightWeekends:RotatingHolidays:NoCall Obligation:NoUnion:Northern Pines Hospital UFCW Clerical (NPCLERK)Union Posting Deadline:10/9/2026Compensation Range:$16.77 - $25.30Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].