Patient Access Representative - 0.7

Essentia Health; Deer River (MN); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Paid time off

Job summary

Essentia Health is seeking a Patient Access/Registration team member at the Deer River Clinic. The role welcomes patients, gathers demographic and financial information, verifies insurance, and supports billing processes.

You will collect co-pays, schedule follow-ups, and provide cost estimates to patients and families. You may work in a hybrid/remote-capable setup, with responsibilities including data entry, phone coverage, and coordination with clinical teams to ensure smooth patient flow and

Qualifications

• Interviews patients to obtain demographic and financial details for accurate registration and billing.
• Provides courteous front-desk service and answers questions to support scheduling and cost estimates.
• Manages cash handling, co-pays, and reconciles daily deposits per procedures.

Responsibilities

• Greet patients and facilitate registration in person or virtually.
• Interview patients to obtain demographics, financial data and health information.
• Obtain insurance cards and update patient records in the system.
• Collect co-pays and down payments; reconcile cash drawer and report deposits.
• Schedule follow-up appointments per physician orders; provide cost estimates and itineraries.
• Restock supplies and sanitize registration equipment between uses.

Skills

Customer service

Communication

Data entry

Multitasking

Tools

EHR software

Job description

Building Location:Deer River ClinicDepartment:1006160 REGISTRATION - EH SSJob Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.Education Qualifications:Key Responsibilities:Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provisionObtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessaryPerforms point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenueMaintains all assigned work queues according to supervisor’s instructions and guidanceInteracts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer serviceAnswers incoming phone calls, schedules appointments, and refers to clinical team as neededSanitizes registration equipment between each use and restocks basic suppliesOther clerical duties as assignedPreferred Qualifications:Previous Patient Access Representative or Patient Scheduler experienceLicensure/Certification Qualifications:FTE:0.7Possible Remote/Hybrid Option:Shift Rotation:Day/Eve/Night Rotation (United States of America)Shift Start Time:Shift End Time:Weekends:Holidays:NoCall Obligation:NoUnion:Union Posting Deadline:Compensation Range:$17.63 - $26.45Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].