Patient Access Representative - Cardiology

UNC Health; Woodridge (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Nash UNC Health Care in North Carolina seeks a Patient Access Representative to manage facility-based scheduling, pre-registration, registration, and insurance verification under the Revenue Cycle Director. This role ensures accurate ADT data, supports financial clearance, and contributes to upfront collections in a fast-paced hospital setting.

Experience with EPIC systems, Microsoft Office, and medical terminology is preferred; excellent written and verbal communication is essential for patient

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's degree preferred.
• Proficiency in Microsoft Office.
• Familiarity with medical terminology.
• Customer-service oriented with strong written and oral communication.

Responsibilities

• Ensures and verifies key ADT information for accuracy and safety.
• Completes governmental, regulatory, and financial forms per procedure.
• Uses price estimation tools to provide accurate estimates during registration.
• Meets upfront collection targets including deposits and balances.
• Participates in QA and minimizes errors in the registration process.

Skills

Customer service

Microsoft Office

Medical terminology

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

EPIC Cadence

EPIC Prelude

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Job Summary

The Patient Access Representative is responsible for the Patient Access functions including, but not limited to, facility-based scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance under the direction of the Supervisor and Revenue Cycle Director.

Responsibilities

1. Ensures and verifies key ADT information (insurance verification, patient, and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.

2. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure, and ensures documents are scanned/saved to correct location and are legible.

3. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.

4. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.

5. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Also utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Education Requirements

* High school graduate or GED.

* Associates or Bachelor's degree in arts/business is preferred.

Licensure/Certification Requirements

* Must complete EPIC Cadence and Prelude training & must pass exam upon completion of training.

Professional Experience Requirements

* Proficiency in computer skills, including Microsoft Office.

* Customer-service oriented and proficient in written & oral communications.

* Familiarity with medical terminology.

Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Nash Unc Cardiology

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.