Patient Access Intake Specialist

UNC Health; Chapel Hill (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill is seeking a patient access specialist to ensure accurate processing in ADT systems and timely documentation. The role focuses on verification, scheduling, and upfront financial activities to support patient care and hospital operations.

The position requires a high school diploma or GED and at least two years of customer service or clerical experience; it involves navigating the hospital, friendly interaction with patients, and working every other weekend during

Qualifications

• Two years of customer service or clerical experience.
• Ability to verify patient information accurately and efficiently.
• Strong communication and interpersonal skills.

Responsibilities

• Verifies and updates key ADT information (insurance, demographics) to ensure patient safety and billing accuracy.
• Schedules new and follow-up appointments; communicates cancellations to providers.
• Completes government, regulatory, financial, and contractual forms per procedure; ensures scans are saved.
• Uses price estimation tool in registration to provide accurate patient estimates.
• Aims for upfront collections including deposits, estimated amounts due, co-pays, and prior balances.
• Participates in QA by using system work queues and reducing registration errors.

Skills

Customer service

Clerical work

Communication

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

This position is every other weekend, 8am-6:30pm, Saturday and Sunday.This position will entail navigating the hospital and walking the majority of the shift.

Summary:

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities:

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements:

Professional Experience Requirements:

• Require two (2) years of customer service and/or clerical experience

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Med Center Arrival Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.