Customer Service Representative II - Emergency Department

UNC Health Care; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Nash UNC Health Care is seeking a detail-oriented administrative professional to handle patient check-in/out, process financial information, and provide billing support. The role requires strong computer and communication skills and a commitment to excellent customer service.

As part of the NGH Emergency Room team, you will support daily administrative tasks, maintain supply levels, and ensure HIPAA/compliance standards are followed in a fast-paced environment onsite.

Qualifications

• High school diploma or GED required.
• Prefer completion of an accredited medical administrative assisting program.
• Previous experience in a medical office preferred.

Responsibilities

• Perform patient check-in and check-out procedures.
• Process and verify financial information; provide patient billing information.
• Demonstrate effective customer service and computer skills.
• Balance daily receipts and respond to billing questions.
• Schedule patient appointments and enter demographic/clinical data.
• Order and maintain clinical and office supplies and equipment.
• Ensure compliance with HIPAA and safety policies; participate in improvement activities.
• Exhibit professional communication and teamwork with patients, families, and colleagues.

Skills

Customer service

Computer skills

Communication skills

Teamwork

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Summary

Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills.

Responsibilities

1. Maintains compliance with organizational policies and procedures.
2. Maintains compliance with revenue cycle and financial audit guidelines.
3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
4. Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
5. Orders and maintains clinical supplies, office supplies, and equipment.
6. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
7. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Other information

Education Requirements

• High school diploma or general education degree (GED) required.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Knowledge/Skills/and Abilities Requirements

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. Computer Skills: Ability to enter and process data accurately. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Details

Legal Employer: Nash Hospitals

Entity: Nash UNC Health Care

Organization Unit: NGH Emergency Room

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Evening Job

Location of Job: NASH HC

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.