Patient Access Representative - Cardiology

UNC Health; Rocky Mount (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

UNC Health Nash invites healthcare professionals to join our Patient Access team. The Patient Access Representative handles scheduling, pre-registration, registration, insurance verification, pre-certification and financial clearance under supervision, ensuring accurate demographics, efficient insurance processing, and timely financial clearance.

Role requires strong computer skills, customer service orientation, and familiarity with medical terminology.

Qualifications

• High school diploma or GED is required.
• Associates or Bachelor's degree in arts/business or related field preferred.

Responsibilities

• Ensures and verifies key ADT information for patient safety, charging, and billing accuracy.
• Completes and documents forms per procedure and ensures correct digital storage.
• Uses price estimation tools during registration to provide accurate estimates.
• Meets upfront collection targets including deposits, billed estimates, co-pays, and prior balances.
• Participates in departmental QA and minimizes errors using system work queues.

Skills

MS Office

Customer service

Medical terminology

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

EPIC Cadence

EPIC Prelude

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond.

With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support.

Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state‑of‑the‑art facilities and pioneering programs.

Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Job Summary

The Patient Access Representative is responsible for the Patient Access functions including, but not limited to, facility‑based scheduling, pre‑registration, registration, insurance verification, pre‑certification, and financial clearance under the direction of the Supervisor and Revenue Cycle Director.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient, and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure, and ensures documents are scanned/saved to correct location and are legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co‑pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Also utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Education Requirements

• High school graduate or GED.
• Associates or Bachelor's degree in arts/business is preferred.

Licensure/Certification Requirements

• Must complete EPIC Cadence and Prelude training & must pass exam upon completion of training.

Professional Experience Requirements

• Proficiency in computer skills, including Microsoft Office.
• Customer-service oriented and proficient in written & oral communications.
• Familiarity with medical terminology.

Job Details

• Legal Employer: Nash Hospitals
• Entity: Nash UNC Health Care
• Organization Unit: NGH Nash Unc Cardiology
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: NASH HC
• Exempt From Overtime: Exempt: No
• Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.