Patient Access Representative (Call Center)

Insight Global; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k

Job summary

Insight Global is seeking a Patient Access Representative in the Los Angeles, CA area for a call center environment. You will handle 50+ calls daily across GI offices in Southern California, triage patients, verify insurances, and assist with referrals.

It is fully on-site during training and may shift to remote after 2–3 months based on performance. Shifts are Monday–Friday, 8:00am–4:30pm or 8:30am–5:00pm PST.

Qualifications

• 2+ years healthcare call center experience or front desk experience at a doctor's office with multiple physicians
• Proficient in EHR/EMR software
• 2+ years experience scheduling patient appointments for multiple physicians
• 40+ WPM typing speed
• Minimum of a HS Diploma

Responsibilities

• Answer phones and triage patients
• Provide directions and parking instructions
• Notify clinic facility if a patient is running late
• Schedule and reschedule patient appointments
• Verify insurances and assist with referrals/follow up care

Skills

Healthcare call center experience

Front desk experience

Scheduling patient appointments

Typing speed 40+ WPM

HS Diploma

Education

High School Diploma

Tools

EHR/EMR software

Epic software

Genesis phone system

Excel

Job description

An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This position is part of Prime PACC Program. This person will be responsible for handling about 50+ calls per day for multiple GI offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote.

Available Shifts:

Monday-Friday either from 8:00am-4:30pm or 8:30am-pm PST

REQUIRED SKILLS AND EXPERIENCE:

• 2+ years healthcare call center experience OR front desk experience at doctor’s office with multiple physicians
• Proficient in EHR/EMR software
• 2+ years experience scheduling patient appointments for multiple physicians
• 40+ WPM typing speed
• Minimum of a HS Diploma

NICE TO HAVE SKILLS AND EXPERIENCE:

• Proficient in Epic software
• Experience verifying insurances
• Basic experience with Excel and standard workbooks
• Experience with Genesis phone system

Compensation:

$25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.