Patient Access Representative

Aquent; Livermore (CA); Sur place; USD 58 000 - 63 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement match

Free skill development courses

Résumé du poste

Aquent is partnering with a major Healthcare company to fill a temporary Patient Access Representative role in Livermore, CA. This entry-level opportunity supports essential patient admissions, registration, and front-line patient service within a premier health system.

Responsibilities include greeting patients, verifying insurance, recording payments, and maintaining accurate paperwork while upholding compliance.

Qualifications

• Customer service experience in healthcare or insurance helpful.
• Experience using Epic EHR software.
• Strong communication across multiple channels.
• Accurate processing of paperwork and payments.

Responsabilités

• Greet patients and start admission/registration via phone, email, or in person.
• Verify insurance coverage and identify financial resources.
• Handle payments at point-of-service with accuracy.
• Process admission and registration paperwork with billing/compliance docs.
• Respond to patient inquiries and escalate complex cases.
• Coordinate with Patient Access Services, clinical teams, physicians, guests.
• Meet weekly productivity and KPI targets.

Connaissances

Customer service background

Healthcare knowledge

Communication skills

Attention to detail

Outils

Epic EHR

Description du poste

Aquent is partnering with a major Healthcare company to find a Patient Access Representative for a temporary opportunity. This role offers an exciting entry-level opportunity within a premier health system to support essential patient admissions, registration, and front-line customer service operations.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis (C2C or 1099 is not permitted for this position)

Key Responsibilities

• Greets patients and initiates the admission and registration process, ensuring a seamless experience through phone, email, or in-person interactions.
• Verifies patient insurance coverage and identifies existing financial resources available to cover medical care and service costs.
• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Processes required admission and registration paperwork while securing all necessary billing and compliance documentation.
• Handles routine or simple patient inquiries, concerns, and escalations, performing service recovery when needed.
• Escalates advanced or complex registration scenarios to senior team members.
• Maintains professional communication with Patient Access Services staff, clinical teams, physicians, guests, and patients.
• Meets weekly individual productivity standards and key performance indicators as directed by department leadership.

Requirements & Qualifications

• Customer service background with a foundational understanding of healthcare and health insurance coverage processes.
• Knowledge and hands-on experience using Epic electronic health record software.
• Strong verbal and written communication skills across phone, email, and in-person interactions.
• High level of accuracy and attention to detail in processing paperwork and handling financial transactions.

Preferred Qualifications

• Prior experience in patient access, hospital admissions, or medical registration.
• Familiarity with service recovery techniques and handling point-of-service collections.

Perks & Benefits

• Opportunity for assignment extension or potential conversion to permanent employment.
• Access to comprehensive health coverage, retirement match, and free skill development courses through Aquent.

The target hiring compensation range for this role is $42.09-46.16/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment- one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.