Patient Access Representative (Ancillary)

University Health KC; Kansas City (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

University Health KC seeks a focused Patient Access Representative (Ancillary) to register patients for outpatient and inpatient services, ensuring financial requirements are met and delivering excellent customer service. Located at Truman Medical Center in Kansas City, MO, this full-time role supports laboratory and radiology registration areas and related stations as needed.

The position runs 8:30 AM–5:00 PM, 40 hours per week, with responsibilities including scheduling and assisting across

Qualifications

• High school diploma or equivalent required.
• Experience as a Patient Access Representative or Scheduling Representative preferred.
• Clear, concise communication with patients, families, and staff is essential.
• Ability to read, interpret clinical, financial, and legal information accurately.
• Ability to handle sensitive inquiries from regulators, staff, or patients.

Responsibilities

• Register patients for outpatient and inpatient services across departments.
• Inform patients about financial requirements and insurance verification.
• Provide excellent patient-focused customer service and assist with scheduling.

Skills

Communication skills

Interpersonal skills

Attention to detail

Spanish language (preferred)

Education

High school diploma or equivalent

Job description

Patient Access Representative (Ancillary)

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

Patient Access UHTMC

Position Type

Full time

Work Schedule

8:30AM - 5:00PM

Hours Per Week

40

Job Description

The Ancillary Access Representative (AAR) is a fully cross-functional level and role and performs all Patient Access functions. Performs all outpatient and inpatient registration functions. Ensures that patients meet financial requirements. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. Assists with scheduling and activates orders as applicable.

The Ancillary Access Representative Will Typically Be Located In Laboratory And Radiology Registration Areas, But Will Be Able To Assist In All Areas, Including

• Check-In Desk
• Emergency Department Registration
• Outpatient Registration
• Inpatient & Observation Registration

Minimum Requirements

• High school diploma or equivalent.
• Previous experience as a Patient Access Representative or Patient Access Scheduling Representative.
• Clear and concise communication skills required in order to effectively interview patients/families and to exchange information with hospital staff members, physicians, and third party payors.
• Concise written communication and keyboarding skills required.Detail oriented. Ability to read, analyze, and interpret clinical information, business account information, financial and legal documents.
• Ability to respond to sensitive inquiries from regulatory agencies, hospital staff, members of the community or sensitive inquiries/complaints from guests. Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to deal with abstract concepts and interpret verbal, nonverbal, and written instructions.

Preferred Qualifications

• Two years’ experience with patient contact
• Basic Medical terminology knowledge.
• Medical insurance verification and authorization experience.
• Ability to speak Spanish.