Patient Access Representative - PRN

Clear Destination Inc.; Arlington, Northern (VA, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Clear Destination Inc. is seeking a Patient Access Representative to support patients by registering them for services, answering questions, and directing resources. You will collect personal and insurance information, input data into the system, and help ensure smooth patient flow in a healthcare setting.

The ideal candidate has a high school diploma, customer service skills, and strong communication abilities, with attention to detail and HIPAA compliance. Experience in healthcare is preferred.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year experience in a Healthcare environment preferred.
• Strong computer skills and knowledge of Microsoft Office Suite.
• Strong interpersonal skills, ability to communicate well at all levels of the organization.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results oriented.
• Excellent written and verbal communication skills required.
• Gracious and welcoming personality for customer service interaction.

Responsibilities

• Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors.
• Notifies appropriate personnel of complaints/concerns that require their attention.
• Provides interim solution for all complaints/concerns.
• Obtains accurate information from patients for registration, including personal and contact information, employment and insurance information and all required signatures.
• Input essential information into the computer system.
• Ensure all information is collected and included in charts.
• Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid.
• Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed.
• Performs other duties as assigned.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with HIPAA standards.

Skills

Customer service

Communication skills

HIPAA knowledge

Problem solving

Attention to detail

Verbal and written communication

Integrity and dependability

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Purpose

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registration of patients who need medical attention. This person will also maintain medical records, receive incoming calls and process paperwork.

Duties and Responsibilities

• Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors
• Notifies appropriate personnel of complaints/concerns that require their attention
• Provides interim solution for all complaints/concerns
• Obtains accurate information from patients for registration, including personal and contact information, employment and insurance information and all required signatures
• Input essential information into the computer system
• Ensure all information is collected and included in charts
• Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid
• Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed
• Performs other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Qualifications

• High School Diploma or equivalent required
• At least 1 year experience in a Healthcare environment preferred
• Strong computer skills and knowledge of Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.