Patient Access Representative (Ancillary)

Truman Medical Centers; Kansas City (MO); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Truman Medical Centers seeks a Patient Access Representative (Ancillary) to perform outpatient and inpatient registration, ensure financial eligibility, and deliver patient-centered service. This role will support Laboratory and Radiology Registration areas and may assist in Emergency and Inpatient Registration as needed.

Ideal candidates have a high school diploma and prior patient access experience, with strong communication and keyboarding skills.

Qualifications

• Clear and concise communication required to interview patients and exchange information with staff and payors.
• Concise written communication and keyboarding skills.
• Detail oriented with ability to read, analyze and interpret clinical, financial and legal documents.
• Ability to respond to sensitive inquiries from regulatory agencies and customers.
• Ability to define problems, collect data, establish facts and draw conclusions.

Responsibilities

• Perform outpatient and inpatient registration functions.
• Assist with scheduling and activation of orders.
• Cross-functional coverage across registration areas to maximize patient flow and service quality.
• Provide excellent patient-focused customer service and information to hospital users, patients and families.

Skills

Communication

Interviewing

Keyboarding

Detail oriented

Reading & interpreting clinical info

Education

High school diploma or equivalent

Job description

Patient Access Representative (Ancillary) 101 Truman Medical Center

Job Location University Health Truman Medical Center Kansas City, Missouri

Position Type Part time

Work Schedule 7:00AM - 7:30PM

Hours Per Week 24

Job Description

The Ancillary Access Representative (AAR) is a fully cross-functional level and role and performs all Patient Access functions. Performs all outpatient and inpatient registration functions. Ensures that patients meet financial requirements. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. Assists with scheduling and activates orders as applicable. The Ancillary Access Representative will typically be located in Laboratory and Radiology Registration areas, but will be able to assist in all areas, including:

• Check-In Desk
• Emergency Department Registration
• Outpatient Registration
• Inpatient & Observation Registration

Minimum Requirements

• High school diploma or equivalent.
• Previous experience as a Patient Access Representative or Patient Access Scheduling Representative.
• Clear and concise communication skills required in order to effectively interview patients/families and to exchange information with hospital staff members, physicians, and third party payors.
• Concise written communication and keyboarding skills required.
• Detail oriented.
• Ability to read, analyze, and interpret clinical information, business account information, financial and legal documents.
• Ability to respond to sensitive inquiries from regulatory agencies, hospital staff, members of the community or sensitive inquiries/complaints from guests.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to deal with abstract concepts and interpret verbal, nonverbal, and written instructions.

Preferred Qualifications

• Two years’ experience with patient contact.
• Basic Medical terminology knowledge.
• Medical insurance verification and authorization experience.
• Ability to speak Spanish.

Company Culture

Working at University Health is about making a difference.

It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees.

UH is an equal opportunity employer.

We value and celebrate our differences.

We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.