Patient Access Representative (10:00A-7:30P)

Truman Medical Centers; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

University Health Truman Medical Center is seeking a Patient Access Representative I to greet patients, register them for procedures, and guide them through the check-in process. You will support patient flow and collaborate with ED, outpatient, and inpatient areas to ensure smooth registrations and a positive patient experience.

Ideal candidates will have a high school diploma, strong customer service skills, and good writing/keyboarding abilities.

Qualifications

• High School Diploma or equivalent.
• Customer Service experience in retail, hospitality or healthcare.
• Strong writing and keyboarding skills.
• Must complete Patient Access Representative II competency exam within one year.
• Attention to detail and organization are essential.

Responsibilities

• Welcome patients and ensure smooth, stress-free registration.
• Provide stellar customer service and keep patients informed throughout visits.
• Support patient flow and coordinate with departments for transitions.
• Troubleshoot questions about insurance and patient details as needed.
• Assist across Emergency Department, Outpatient and Inpatient registration areas.

Skills

Customer service

Communication

Typing / Keyboarding

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Job description

Job Title & Location

Patient Access Representative (10:00A-7:30P) 101 Truman Medical Center

Job Location: University Health Truman Medical Center, Kansas City, Missouri

Department: Patient Access UHTMC

Position Type: Full time

Work Schedule: 7:00AM - 7:30PM

Hours Per Week: 36

Internal Applicants

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site. Please log into myWORKDAY to search for positions and apply.

Job Description

Your First Step into Healthcare - Let’s Make a Difference Together! Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients? As a Patient Access Representative (PAR) I, you’ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you’re checking them in at the Emergency Department or helping them navigate the registration process, you’ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Let’s get started on an exciting healthcare journey!

What You’ll Be Doing

• Welcome Patients Like a Pro: Whether they’re coming in for a routine procedure or an emergency, you’ll make sure their registration process goes smoothly and stress-free.
• Provide Stellar Customer Service: You’ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.
• Support Patient Flow: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.
• Be a Problem Solving Rockstar: From verifying patient details to handling complex situations, you’ll be the go-to person to tackle any questions and make sure everything runs smoothly.
• Jump Between Areas: From the Emergency Department to Outpatient and Inpatient Registration, no two days are the same, and you’ll get a chance to assist across different areas of the hospital.

What We’re Looking For

• High School Diploma or equivalent.
• Customer Service Experience: If you’ve worked with people before, whether in a retail, hospitality, or healthcare setting, you’re halfway there! If you’ve completed the UH Patient Access Rep/Patient Scheduler Apprentice Program, even better.
• Top-Notch Communication Skills: You’ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!
• Strong Writing & Keyboarding Skills: You’ll need to capture accurate details and process information quickly and efficiently.
• Ability to Learn and Grow: You’ll need to complete a Patient Access Representative II competency exam within one year, and be ready to move up when you’re ready!
• Problem Solver: From questions about insurance to patient concerns, you’ll need to tackle issues head-on with confidence and professionalism.
• Attention to Detail: You’ll be handling important patient information, so being thorough and organized is a must.

Nice to Have (But Not Required)

• Two years of patient contact experience – If you’ve worked directly with patients before, even in an office, you’ll feel right at home here.
• Medical Terminology: It’s a bonus if you know a bit about medical terms, but we’re happy to teach you!
• Experience in Healthcare: If you’ve worked in a hospital, business, or insurance office, you’ll hit the ground running.

Why You’ll Love This Role

• Kickstart Your Healthcare Career: This entry-level position is the perfect opportunity to get your foot in the door and start building your career in healthcare.
• Work with a Fun, Supportive Team: You'll be part of a team that values positivity, collaboration, and providing excellent care for every patient.
• Endless Growth Potential: Ready for more responsibility? After completing the necessary training and exams, you can move up to the Patient Access Representative II role and beyond.
• Every Day is Different: Whether you're registering patients in the Emergency Department or helping them get set up for outpatient procedures, no two days will ever be the same!
• Make a Real Difference: Your work directly impacts the patient experience. You’ll be part of an essential team that helps people get the care they need!

Additional Information

Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees.

UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.