Patient Access Representative - AGP

Cleveland Clinic; Stow (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Akron General's Stow Health and Wellness Center is seeking a Patient Access Representative for the Emergency Department. You will guide patients from arrival through registration, insurance screening and co-pay collection, while enabling smooth flow across front desk, admitting, ED and cash register functions.

Ideal candidates bring strong customer service, accuracy with medical data and the ability to work evenings with weekend/holiday rotation.

Qualifications

• High school diploma or GED with customer-facing experience or higher education.
• Familiarity with medical terminology and multiple data systems.
• Ability to work in an emergency department setting and maintain composure.

Responsibilities

• Register patients and collect demographics, insurance, and financial information.
• Cross-train to staff front desk, admitting office, ED, and cash register.
• Act as Super User and assist training for new caregivers.
• Provide registration and cash-collection access in Epic system.

Skills

Customer service

Registration experience

Emergency department experience

Multitasking

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic EMR

Job description

Join Cleveland Clinic Akron General's Stow Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. with every other weekend and holiday rotation requirements.

• Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday – Friday from 8:00 a.m. – 4:30 p.m. on-site at Stow Health and Wellness Center. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. To be considered for this role, you will need to acknowledge that you are able to attend the full duration of the training.*

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).