Membership Representative

Cleveland Clinic Lerner Research Institute; Cleveland (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Cleveland Clinic Akron General is seeking a Membership Representative for Bath Health and Wellness. The role drives club memberships, builds new connections, and supports promotional events within the Lifestyles department.

Under supervision, you will meet sales targets, prepare reports, and participate in community outreach. A team-focused environment offers growth, a supportive culture, and ongoing training to maintain compliance and certifications.

Qualifications

• Ideal candidate is goal-oriented and enjoys sales and building connections.
• Will sell center memberships through new leads, tours, and inquiries.
• Prepare regular weekly/monthly/annual sales reports.
• Develop proficiency in a computerized lead tracking system.

Responsibilities

• Sell center memberships through the development of new leads, center tours, phone and email inquiries and prospecting of all lead sources.
• Meet or exceed weekly, monthly and annual sales goals as determined by Membership Manager and LifeStyles Director.
• Prepare weekly, monthly, and annual sales reports as assigned.
• Develop proficiency in the use of a computerized lead tracking system.
• Become involved in local civic organizations (e.g., Chamber).
• Assist with membership promotional concepts and planning.
• Participate in center special events.
• Participate in the 'Manager on Duty' rotation and attend assigned department staff meetings and selected seminars.
• Follow system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Complete mandatory education and training to maintain organization and department specific competencies and requirements.
• Maintain applicable certification/licensure.

Skills

Sales

Customer service

Communication

Marketing concepts

Event planning

Tools

Lead tracking system

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Membership Representative

Location

Akron

Facility

Bath Health and Wellness

Department

Lifestyles-Cleveland Clinic Akron General

Job Code

U99845

Shift

Variable

Schedule

9:00am-7:00pm

Job Summary

Job Details

As part of Cleveland Clinic Akron General Hospital, the Bath Health and Wellness Center offers patient-friendly primary care and specialty services to the surrounding community. Our expert physicians and caregivers continuously aim to create a welcoming and supportive environment for patients of all ages. Here, you will receive endless appreciation and encouragement while building a rewarding career with one of the most respected healthcare organizations in the world.

Under the direct supervision of the Manager, the Membership Representative is responsible for obtaining club memberships and participating in extraordinary events, promotions and planning. You will execute marketing tactics in the community and report on your progress towards meeting goals regularly. This is an ideal role for someone who is goal-oriented and enjoys the thrill of making sales and connections with others. This role can lead to other roles down the line and offers the ability to be a part of a team with great culture that feels like family.

A caregiver in this position works Monday-Friday between 9:00AM – 7:00PM, with rotating weekend and holiday requirements.

A caregiver who excels in this role will:

• Sell center memberships through the development of new leads, center tours, phone and email inquiries and prospecting of all lead sources.
• Meet or exceed weekly, monthly and annual sales goals as determined by Membership Manager and LifeStyles Director.
• Prepare weekly, monthly, and annual sales reports as assigned.
• Develop proficiency in the use of a computerized lead tracking system.
• Become involved in local civic organizations (e.g., Chamber).
• Assist with membership promotional concepts and planning.
• Participate in center special events.
• Participate in the "Manager on Duty" rotation and attend assigned department staff meetings and selected seminars.
• Follow system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Complete mandatory education and training to maintain organization and department specific competencies and requirements.
• Maintain applicable certification/licensure.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.