Patient Access Representative (Onsite - Frankfort)

Munson Healthcare; Frankfort (MI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Full benefits

Tuition reimbursement

Job summary

Munson Healthcare is seeking a Patient Access Representative to warmly greet patients, verify information, and guide them to testing and surgery areas. You will handle registrations, communicate clearly about procedures, and maintain patient confidentiality in a busy hospital setting.

The role requires an Associate's degree or equivalent education and at least two years of customer service experience in healthcare or related fields.

Qualifications

• Two years' work experience in customer service, healthcare or business-related field.
• Associate's degree or equivalent education is required.

Responsibilities

• Greet and direct patients and families in a courteous and welcoming manner.
• Register patients by obtaining and verifying information in the registration system.
• Explain procedures and hospital environment to patients to promote understanding.
• Maintain confidentiality of medical information and keep workspace orderly.
• Communicate via phone/email daily with departments for information changes.
• Support new hires as a preceptor and assist PAS leadership as needed.

Skills

Customer service

People skills

Communication

Education

Associate's degree or 2 years formal education or equivalent

Job description

More Than Just Care, It’s Community

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Job Description

A Day in the Life

• Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.
• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities.
• Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills.
• Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked.
• Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes.
• Acts as a preceptor for new hires to provide all levels of education required for that position.
• Performs other duties as assigned by the PAS leadership team.

Qualifications

What’s Required

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.

Additional Information

Shift Start and End Times: 3p - 11p or 7a - 3p
Hours Scheduled Per Week: 32
Weekend Rotation: Every Other Weekend
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.