Patient Access Representative 1-1

MUSC Health; Charleston (SC); On-site; USD 42,981,000 - 60,174,000; Part time

Benefits offered by this job

Health insurance

Retirement plan options

Wellness resources

Job summary

MUSC Health in Charleston, SC is seeking a Patient Access Services Representative to be the first point of contact for patients.

Under supervision, you will perform registration, verify insurance and payment methods, arrange payment plans, collect copays, and help patients navigate hospital billing; this temporary weekend role supports SJ Admissions and ensures coverage.

Qualifications

• High school diploma or GED is required and 1 year of customer service experience preferred.
• Ability to interpret and apply financial procedures and regulations.
• Experience with hospital information systems or word processing is preferred.

Responsibilities

• Serve as the initial point of contact for patients and verify insurance and payment information.
• Explain payment options, arrange payment plans, and assist with financial assistance programs.
• Assist in collecting copayments and deductibles and address basic billing inquiries.
• Prepare patient accounts for inpatient and outpatient billing to maximize payments.

Skills

Customer service

Payment collection

Billing inquiries

Communication

Education

High School Diploma or GED

Tools

Hospital information systems

Job description

Job Description Summary

Not a new FTE. This is Net Neutral and created from an existing budgeted position. To support recent security audit recommendations, we are requesting to create these positions from a current 0.875 budgeted FTE, which will be divided into part time weekend roles and transferred to SJ Admissions. We are requesting approval to create and post two 0.15 budgeted FTE positions (0.30 total), scheduled 3p-9p derived from the preexisting 0.875 FTE. These positions will be transferred to SJ Admissions to ensure consistent weekend coverage at the SJ Welcome/Admissions Desk and maintain operational continuity. This change consolidates responsibilities, strengthens compliance, and improves operational efficiency while remaining fully FTE neutral. The new FTEs are being created entirely from the current 0.875 budgeted position.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Temporary

Cost Center

CC002364 CHSCorp OH - Patient Admissions (SJCH)

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

16

Work Shift

Day (United States of America)

Job Description

The Patient Registration Representative serves as the initial point of contact for patients.

Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.

This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs.

Assists in collecting copayments and deductibles and solves basic billing inquiries.

MUSC Health is a leading academic health system offering a robust and comprehensive benefits package, including health insurance, retirement plan options, wellness resources, and more

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees