Patient Access Rep I

sentara; United States; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/Employer match

Tuition Assistance

Job summary

Sentara Health is seeking a Patient Access Representative in Charlottesville, VA. The role involves patient registration, identity verification, and accurate data entry in the electronic health record.

You will collect co-pays, explain payments, and ensure patients proceed to the correct service area with courteous support. The position requires a high school diploma or equivalent, with 2 years of customer service or data entry experience preferred.

Qualifications

• High School Diploma or Equivalent required.
• Associate's or Bachelor's degree can substitute for two years of experience.
• 2 years of Customer Service or Data Entry experience required.
• Proficient keyboarding skills required; knowledge of medical terminology preferred.

Responsibilities

• Register patients by verifying identity and selecting the correct record.
• Review schedules and physician orders for proper service registration.
• Scan insurance cards, IDs, Living Wills, POAs, and verify demographic info in EHR.
• Explain and collect co-payments, deposits, and balances; perform transactions securely.
• Greet patients and families; answer questions; guide to proper service areas; may schedule and assist with pre-admission/discharge.

Skills

Customer service

Data entry

Interpersonal skills

Attention to detail

Education

High School diploma or equivalent

Associate's or Bachelor's degree can substitute experience

Tools

Keyboarding

Job description

City/State

Charlottesville, VA

Work Shift

First (Days)

Overview:

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

High School Diploma or Equivalent (Required)

Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

No specific certification or licensure requirements

Experience

Customer Service OR Data Entry - 2 years (Required)

Demonstrated proficiency in computer keyboarding skills (Required)

Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)

Interpersonal skills

Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo-Allied Health, admitting, registration, insurance verification, customer service

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.