Patient Access Representative

Catholic Health Initiatives; Williston (ND); On-site; USD 28,000 - 39,000; Full time

Job summary

Catholic Health Initiatives' CHI Williston Health is seeking a Patient Access Representative to help patients and families navigate registration and access timely care across the Emergency Department and admitting desk. You will manage registration, scheduling, and insurance verification with accuracy, explain financial responsibilities, and maintain patient records in the electronic health record system.

The role requires attention to detail, proficiency with EHRs, compassionate service, and

Qualifications

• High School Diploma or GED required upon hire.
• Preferred: 1 year healthcare experience in patient access.

Responsibilities

• Register patients at multiple access points with accurate demographics and insurance verification.
• Scan, index, and manage patient documents to support workflows.
• Discuss financial responsibilities and collect payments when appropriate.
• Schedule and revise patient appointments to ensure timely care.
• Identify and resolve registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other channels.

Skills

Patient registration

Insurance verification

Electronic health records

Customer service

Education

High School Diploma or GED

Tools

EHR systems

Job description

Job Summary and Responsibilities

As our Patient Access Representative at CHI Williston Health, you will help patients and their families navigate the registration process so they can access the high-quality care they need without delay.

Every day you will serve as the face of our facility, managing registration, scheduling, and insurance verification across key access points like the Emergency Department and main admitting desk. You will be expected to maintain meticulous accuracy in patient records, communicate financial responsibilities clearly, and resolve discrepancies to ensure seamless clinical and billing workflows.

To be successful in this role, you must possess strong attention to detail, proficiency in electronic health record systems, and the ability to provide compassionate, professional service to patients even during high-volume periods.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.

• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.

• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.

• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.

• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.

• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Diploma or GED, upon hire

Preferred

• 1 year relevant experience in healthcare, patient access setting, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CHI Williston Health, now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health, have a variety of skills from clinical to project management. In our Critical Access Hospital, you will be exposed to the emergency department, acute care (Med/Surg), swing bed, surgery, outpatient treatment, and so much more!

Pay Range

$19.96 - $28.19 /hour

We are an equal opportunity/affirmative action employer.