Patient Access Representative

Smilow Cancer Hospital; Westerly (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

Smilow Cancer Hospital is seeking a Patient Access Representative to be the first point of contact for patients and ensure a welcoming experience. The role involves processing registrations, managing payments, and upholding patient satisfaction, with a focus on accuracy and respect for all individuals. Candidates should have a high school diploma and preferably experience in customer service.

Qualifications

• High school diploma or G.E.D. required; B.S./B.A. or some college preferred.
• Experience in a professional setting with customer service responsibility preferred.
• A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.

Responsibilities

• Greet and assist patients during their visit.
• Ensure accurate registration and identification of patients.
• Process patient payments and manage inquiries.

Skills

Customer Service

Communication

Data Entry

Education

High school diploma or G.E.D.

B.S./B.A. or some college

Job description

Join to apply for the Patient Access Representative role at Smilow Cancer Hospital.

2 days ago Be among the first 25 applicants.

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Patient Access Representatives are usually the first people to meet/greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representatives 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) ensure that every patient registered for care is properly identified. They process patient payments at the cash window, handle inquiries from patients or their representatives, and perform daily cash receipt deposit functions.

Responsibilities

• Achieve and maintain a Department registration information completeness/accuracy of 95%.
• Support customer satisfaction initiatives as defined in the annual individual work plan.
• Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures.
• Attend all required safety training programs and understand responsibilities related to safety and hazards.
• Follow hospital exposure control plans and demonstrate knowledge of protective barrier equipment.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and staff, ensuring a professional environment.

Qualifications

High school diploma or G.E.D. required; B.S./B.A. or some college preferred.

Experience in a professional setting with customer service responsibility preferred.

A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.

Requisition ID: 149144

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care