Patient Access Representative

Sentara Health; Suffolk (VA); Presencial; USD 22 000 - 30 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

401k with Employer Match

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Tuition Assistance

Resumo da oferta

Sentara Louise Obici Hospital in Suffolk, VA seeks a Patient Access Representative for part-time day and evening shifts. You will handle patient registration, verify identities, collect payments, and ensure accurate data in the electronic health record.

The role emphasizes patient greeting, scheduling, and coordination with clinical teams to keep admissions flowing smoothly. Entry requirements include a high school diploma, 2 years of experience in customer service or data entry, and strong

Qualificações

• High School Diploma or Equivalent required.
• 2 years of Customer Service or Data Entry experience required.
• Proficiency in keyboarding and basic computer skills required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Strong interpersonal and communication skills; accurate grammar and spelling required.

Responsabilidades

• Register patients by verifying identity and selecting the correct record.
• Review schedules and physician orders to register for services.
• Scan insurance cards, IDs, Living Wills, and POAs; enter demographic and insurance data.
• Explain and complete regulatory documents while maintaining privacy standards.
• Collect co-pays, deposits, and outstanding balances; process transactions securely.
• Greet patients and guide them to the correct service area; answer questions.
• May perform scheduling, pre-admission and discharge duties; provide updates to families.

Conhecimentos

Customer Service

Data Entry

Keyboarding

Interpersonal skills

Grammar & Spelling

Formação académica

High School Diploma or Equivalent

Associate’s or Bachelor’s degree in lieu of two years of experience

Descrição da oferta de emprego

City/State

Suffolk, VA

Work Shift

Multiple shifts available

Overview:

Sentara Louise Obici Hospital is hiring Patient Access Representatives

Part Time Day & Evening available

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID’s, Living Wills, and POAs and verifying and entering the patient’s demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate’s or Bachelor’s degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification, customer service

Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Obici Hospital , a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.