Guest Service Representative - Flexi

Sentara Hospitals; Suffolk (VA); Presencial; USD 27 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision plans

Paid Time Off and Holidays

401k/403b with employer match

Educational assistance

Resumo da oferta

Sentara Obici Hospital is seeking a Guest Service Representative to join our patient-focused team in Suffolk, VA. The role involves acting as a friendly liaison for patients, families, and visitors, coordinating with hospital staff to ensure a smooth and positive experience.

The position supports rotating shifts across Sentara Obici and BelleHarbour locations. This role emphasizes welcoming service, clear communication, and sensitivity to patient needs, with opportunities to contribute to a

Qualificações

• HS Diploma or Equivalent is required.
• One year of customer service or healthcare experience is preferred.
• No specific certification or licensure requirements.

Responsabilidades

• Serve as a liaison between patients, families, visitors and hospital staff.
• Provide a welcoming and genuine environment and address concerns to improve the patient experience.

Conhecimentos

Customer service

Communication

Interpersonal skills

Formação académica

HS Diploma or Equivalent

Descrição da oferta de emprego

Guest Service Representative

Sentara Obici Hospital is hiring a Guest Service Representative

Flexi schedule - rotating shifts as needed at Sentara Obici and BelleHarbour locations.

Location

Suffolk, VA

Work Shift

Rotating

Overview

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Education

HS Diploma or Equivalent - Required

Certification/Licensure

No specific certification or licensure requirements

Experience

One year previous customer service or healthcare experience - Preferred

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

About the Hospital

Sentara Obici Hospital , a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.

Equal Opportunity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Remote Work Availability

For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.