Patient Access Supervisor

Lake Health District; Lakeview (OR); On-site; USD 55,000 - 70,000; Full time

Job summary

Lake Health District in Lakeview, Oregon, is seeking a qualified individual to manage day-to-day operations of patient admitting, registration, and payments in a hospital setting. This role involves ensuring compliance with regulations and maintaining a positive patient experience.

The ideal candidate will need a High School Diploma, possess strong leadership, communication, and organizational skills, and be familiar with electronic health record systems. A background investigation will be required as part of the application process.

Qualifications

• Excellent verbal and written communication skills.
• Ability to use independent judgment and discretion.
• Knowledge of office management and administrative procedures.

Responsibilities

• Manage day-to-day operations of patient admissions and registration.
• Coach staff on performance issues and improve processes.
• Ensure compliance with patient confidentiality and data security.

Skills

Verbal communication skills

Leadership skills

Organizational skills

Interpersonal skills

Time-management skills

Education

High School Diploma or equivalent

Tools

Electronic health record system

Word processing software

Spreadsheet software

Database software

Graphics software

Job description

Position Summary

This position is responsible for managing the day‑to‑day operations of patient admitting, registration and payments in the hospital setting. It maintains standardized admission processes to ensure accurate data collection, a positive patient experience, and effective coordination between clinical and administrative teams. The role monitors operational metrics to improve processes, increase efficiency, or correct problems, establishes policies and standards to preserve patient confidentiality, ensures data security, and complies with all applicable regulations. Administrative functions include staff scheduling, coordinating trainings and staff meetings, coaching staff on performance issues, problem‑solving between staff members, patients, and facilitating positive communication relevant to patient access. The role also develops and maintains positive relationships with internal and external personnel, ensures processes are current with best practices, implements new programs, and follows up on problems and coordinating changes and improvements.

Requirements

• Education: High School Diploma or equivalent.
• Experience: General office, clerical, computer, and public relations knowledge required. Insurance billing &/or physician clinic experience preferred.
• Job Knowledge & Skills: Ability to proceed on own initiative using independent judgment and discretion; possesses excellent verbal and written communication skills, leadership and organizational skills, and interpersonal and time‑management skills. Knowledge of computer technology, including electronic health record system, word processing, spreadsheet, database, and graphics software for preparing publications, reports, and business correspondence. Knowledge of office management and administrative procedures and the ability to supervise and review the work of others. Ability to interact with professional, administrative and higher‑level management personnel. Familiarity with medical records administration, including HIPAA and electronic medical records. Involves discretion and independent action within prescribed limits.
• Planning, Organizing, Delegating, and Supervising: Gathering and interpreting data; developing and maintaining effective working relationships with staff, patients, public and external agencies; communicating clearly both verbally and in writing; training according to established District policies and procedures; confident in asking for assistance when needed.

Employment Requirements

• Background investigation and/or fingerprint check.
• Successful completion of 500‑hour probationary period.
• Criminal background check and pre‑employment drug screen required upon conditional job offer.

Equal Employment Opportunity Statement

Lake Health District is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, genetic information or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.