Patient Access Representative

Amerit Consulting; Santa Barbara (CA); Vor Ort; USD 39.000 - 52.000; Teilzeit

Zusammenfassung

Amerit Consulting is recruiting a Patient Access Specialist for a not-for-profit hospital system in California. The role involves scheduling appointments, verifying insurance, processing pre-authorizations, and coordinating with clinical staff to ensure smooth access to care.

Expect a 13-week contract with possible extension. Onsite, with multiple shift options and census-driven scheduling. Strong customer service and confidentiality are essential.

Qualifikationen

• Two years in an office, hospitality, or customer service environment.
• Two years in Patient Access or healthcare scheduling experience.
• Experience with scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations.
• Preferred certifications: CRC or CPAS.

Aufgaben

• Assist with high inbound volume and outbound call support.
• Schedule appointments, verify insurance, obtain pre-authorizations.
• Communicate with clinical staff and maintain updated patient accounts.
• Provide exceptional customer service and protect patient confidentiality.
• Coordinate with clinics and manage centralized work queues.

Kenntnisse

Customer service

Communication

Teamwork

Ausbildung

Certified Revenue Cycle Representative (CRC) preferred

Certified Patient Access Specialist (CPAS) preferred

Tools

Epic

Excel

MS Word

Outlook

Jobbeschreibung

Our client, a not-for-profit hospital system, seeks an accomplished Patient Access Specialist

*** Candidate must be authorized to work in USA without requiring sponsorship ***

Position Title - Patient Access Specialist (Job Id: 3508038)

Duration: 13-week contract with the possibility of extension

Notes

• Potential Auto Offer Opportunity: Qualified candidates may receive a job offer based on their resume and verification of required qualifications, without the need for an interview.
• Work Schedule & Shifts: Monday – Friday, with three shift options: 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM, or 9:30 AM – 6:00 PM. Candidates may choose their preferred shift from these options.
• Onsite role.

Description

• Primarily assisting with the high inbound volume increase. Need outbound call completion support.
• The Patient Navigator Specialist connects the community with efficient access to care.
• The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information.
• Staff are adept at resolving any general inquiries posed by patients and callers.
• Provides exceptional customer service and demonstrates dedication to the organization's mission, vision, and values.
• Schedules: With variations due to hospital site and department, this position may require census-driven scheduling flexibility (additional/fewer shifts), holiday coverage, floating, being placed on-call, weekend coverage, and shift rotations.
• Answers incoming calls and other contact methods with standard professional department greeting and follows appropriate scripts.
• Offers prompt and efficient assistance for coordination of patient appointments, provides updates and follow up with patients when appropriate, and communicates with clinics using the proper channels.
• Makes outbound calls as required.
• Responsible for maintaining updated information on patient accounts, including demographics, insurance, and financial information.
• Advises patient/guarantor of benefits and offers estimates on financial responsibility, collects payment when appropriate from patient/guardian.
• Contacts departments and/or patient when additional information is required or to alert them regarding pending/or denied authorization status.
• Monitors and maintains all centralized work queues.
• Answers inquiries pertaining to patient accounts and counsel’s patient needing financial assistance.
• Assists with employee onboarding and training as needed. Tasks assigned by Supervisor or Manager.

Qualifications

• Two (2) years of experience in an office, hospitality, or customer service environment.
• Two (2) years of Patient Access or healthcare scheduling experience.
• Experience with scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations.
• Basic MS Word, Outlook, and Excel skills; 35 wpm keyboard/typing speed.
• Experience working with Epic.
• Knowledge of medical terminology.
• Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI).
• Ability to make independent decisions, utilizing available resources as needed, obtaining approval, if needed, per policy and procedures.
• Possesses empathy, a positive attitude, flexibility, a strong work ethic and the ability to effectively deal with stress.
• This position must be able to participate as part of a highly functioning team.
• The employee communicates effectively.
• Able to effectively communicate both verbally and in written correspondence.
• Ability to maintain patient confidentiality in all aspects of patient affairs.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.