Patient Access Representative

St Mary Corwin Hospital; Pueblo (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

CommonSpirit Health's St. Mary-Corwin in Pueblo seeks a Patient Access Representative to enhance the patient journey through organized, courteous, and accurate intake processes.

You will pre-admit, admit, and register patients, interviewing them for demographic and financial information while guiding them through insurance verification and financial expectations. You will collect patient portions, obtain appropriate signatures, and ensure documents are scanned securely into the patient record.

Qualifications

• Strong organizational and customer service skills.
• Meticulous attention to detail in information gathering and financial processes.
• Ability to communicate complex information effectively to patients and families.

Responsibilities

• Registers patients accurately and completely for clinical and financial data.
• Verifies insurance eligibility and explains financial requirements to patients.
• Collects patient portions prior to or at time of service (per policy).
• Obtains signatures, verifies information, and scans documents into the electronic patient record.
• Maintains accuracy within departmental guidelines.
• Upholds patient confidentiality and data integrity.

Skills

Customer service

Organization

Attention to detail

Communication

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizingskills.

Where You'll Work

For more than 135 years, St. Mary-Corwin has cared for the people of Pueblo and the surrounding southern Colorado communities. Driven by a commitment to Pueblo and our healing ministry, St. Mary- Corwin is focused on its core areas of clinical strength: cancer care and orthopedic services. This concentration enables St. Mary-Corwin to serve the southern Colorado region with high quality, high value care for generations to come. Residents of Pueblo enjoy a moderate cost of living within this modern, mid-sized community while experiencing everything great about life in Colorado, including world- class nearby outdoor recreation, thriving local arts and culture, numerous parks, festivals and much more.