Patient Access Representative

CommonSpirit Health; Longmont (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Longmont United Hospital is seeking a Patient Access Representative who will contribute to the patient experience through strong organization, efficient operations, and exceptional customer service. You will pre-admit, admit, and register patients, interviewing for demographic and financial information and verifying insurance benefits.

In this role you will collect patient portions, obtain signatures, scan documents, and help new associates through mentoring.

Qualifications

• Strong organizational and customer service skills.
• Meticulous attention to detail in information gathering and financial processes.
• Ability to communicate complex information clearly within a healthcare setting.
• Experience interviewing patients for demographic and financial information.

Responsibilities

• Consistently performs the registration process with accurate patient data.
• Verifies insurance eligibility and documents the verification.
• Collects patient portions prior to or at time of service.
• Obtains signatures and scans documents into the electronic record.
• Maintains accuracy within departmental guidelines.
• Protects patient confidentiality and data integrity.

Skills

Customer service

Organization

Attention to detail

Communication

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates.

To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.


• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.


• Collects patient portion from patients prior to or at time of service (following MSE).


• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.


• Maintains an accuracy rate within the departmental guidelines.


• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizingskills.

Where You'll Work

At Longmont United Hospital, we treat the entire patient to leverage the powerful connection of body, mind, and spirit in the healing process. Here, your time at work will be spent with a supportive team of employees and leaders that value self-care, flexibility and development opportunities through cross-training and continuing education.

Longmont, Colorado is home to more than 2,000 acres of parks, three public golf courses and numerous trails to hike, bike, walk or run. Located less than an hour away from the Rocky Mountain National Park (ranked the fourth most visited national park in the country in 2017 by the Denver Business Journal), you’ll have easy access to the very best Colorado has to offer.