Patient Access Representative

United Surgical Partners International; Portland (OR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Insurance

401(k) Retirement Plan

Paid Time Off

HSA/FSA

Employee Discounts

Job summary

East Portland Surgery Center is seeking a full-time Patient Access Representative to handle patient registration, insurance benefits communication, and chart preparation. The role coordinates with providers and the Central Billing Office to ensure accurate claim submission and timely reimbursement.

The ideal candidate has a High School Diploma or GED, 2+ years in a hospital or medical office setting, familiarity with medical terminology and coding, and strong communication and organizational

Qualifications

• High School Diploma or GED.
• 2+ years hospital or medical office experience.
• Familiarity with medical terminology and coding.
• Strong communication skills and professional interaction with patients and insurers.
• Excellent organizational skills with attention to detail.
• Proficiency in using electronic health record systems and related software.

Responsibilities

• Register patients and communicate insurance benefits.
• Coordinate provider communication and chart preparation.
• Support coding, billing, and revenue cycle objectives.
• Assist with medical records coordination and billing office liaison.

Skills

Communication

Medical terminology

EHR systems

Multitasking

Education

High School Diploma or GED

Job description

East Portland Surgery Center has an opening for a full‑time Patient Access Representative.

East Portland Surgery Center is one of Portland’s leading multi‑specialty surgery centers, performing cases in pain management, GI, general surgery, orthopedics, urology, plastics, ophthalmology, gynecology, ENT, and spine. Our facility is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC).

What You Will Do (Job Summary)

This position covers all aspects of the business office, including patient registration, insurance benefits communication, patient outreach, and chart preparation. It coordinates provider communication and documentation management, including the collection, review, and distribution of patient records to support timely coding, billing, and revenue cycle objectives. The role facilitates medical records coordination and serves as a liaison with the Central Billing Office to ensure accurate and timely claim submission and reimbursement. The office provides cross‑functional support to business office operations and performs additional duties as assigned by the Business Office Manager to promote the efficient and effective operation of the ambulatory surgery center.

Qualifications

• High School Diploma or GED.
• 2+ years of hospital or medical office experience.
• Familiarity with medical terminology and coding.
• Strong communication skills and ability to interact professionally with patients and insurance providers.
• Excellent organizational skills with attention to detail.
• Proficiency in using electronic health record systems and other relevant software.

Successful candidates possess outstanding multitasking abilities, strong communication, teamwork, and thrive in a fast‑paced environment. They should have previous successful customer service experience or programs.

Monday–Friday daytime work hours. The position is in the surgical center.

What We Offer

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) – starting PTO accrual is 15 days per year.
• 401(k) retirement plan.
• Paid holidays.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee assistance program, employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident & critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance.